Job Description

The Dive and Activities Assistant supports the daily operations of the dive center and other guest activities, ensuring that all experiences meet safety standards and provide high-quality, enjoyable experiences for guests. The assistant is responsible for helping with dive logistics, guest engagement, activity planning, and general maintenance of dive equipment and activity materials. This role demands a passion for marine life, outdoor adventure, and customer service, along with excellent communication and organizational skills.Key Responsibilities:

• Activity Support:

• Assist in the preparation and execution of other water-based and land activities (e.g., kayaking, snorkeling, hiking).
• Set up and clean up after activities.
• Guide small groups in safe and enjoyable recreational activities.
• Monitor the condition of activity equipment, reporting issues and performing minor repairs.
• Guest Engagement:

• Interact with guests in a professional and friendly manner, providing excellent customer service.
• Offer guidance and information about marine life, local attractions, and available activities.
• Address guest inquiries, concerns, and requests promptly and effectively.
• Help coordinate guest bookings for activities and dive sessions.
• Environmental Awareness and Conservation:

• Promote and actively participate in environmental awareness and conservation efforts.
• Educate guests on sustainable practices and the importance of preserving the local environment.
• Help with the implementation of eco-friendly practices in dive and activity operations.
• Administrative Tasks:

• Assist with tracking dive and activity schedules, bookings, and equipment usage.
• Support the dive center and activity team in maintaining accurate records for reporting and invoicing.

• Qualifications:

• Experience in organizing or assisting with outdoor activities and tours.
• First Aid and CPR certification is a plus.
• Skills and Attributes:

• Passionate about marine life and outdoor activities.
• Strong communication and interpersonal skills.
• Ability to work in a team and independently with minimal supervision.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Comfortable working in a physically demanding environment.
• Experience:

• Prior experience in diving or assisting in a dive center is preferred.
• Customer service experience is highly desirable.

• Competitive salary
• Opportunities for professional growth and dive certifications
• Working in a beautiful marine environment with a passionate team
• Contribution to conservation efforts and eco-tourism

Batu Batu Resort Sdn Bhd