Job Description

The Application Manager is an individual contributor responsible for overseeing the operational efficiency, stability, and strategic evolution of AirAsia Group Enterprise products while ensuring these applications drive revenue, achieve cost savings, and meet compliance and qualitative objectives. This role requires a blend of technical expertise, stakeholder management skills, and the ability to foster cross-departmental collaboration.Key Responsibilities include but not limited to;Operational ManagementOverseeing technical operations: This involves managing the day-to-day technical aspects of all Enterprise products such as maintenance, monitoring, and user support.Ensuring application health: Making sure the applications are available, stable, and performing as expected. This includes meeting agreed-upon service level agreements (SLAs) between IT and the business.Problem management: Analyzing issues and trends reported through ISRs. This includes identifying root causes, implementing preventive or corrective measures, and/or identifying automation opportunities for increased efficiency.Security and compliance: Maintaining and adhering to cybersecurity protocols to protect enterprise data and applications.Strategic DevelopmentDevelop and articulate clear product strategies for availability and stability.Collaborate closely with Product Owners and stakeholders to identify and implement enhancement opportunities aligned with business growth plans.Documentation and ComplianceEnsure all technical specification details (TSD), functional specification details (FSD), troubleshooting guides, test scripts, and other relevant documentation are up-to-date.Participating in product audits by providing evidence, addressing any identified issues, and taking corrective actions to prevent future problems.Assessing the performance of vendors that provide services related to airline applications and ensuring they meet high standards.Continuous ImprovementDrive continuous improvement efforts across the application landscape.Implement best practices and innovative solutions to enhance operational efficiency and application performance.Financial ManagementPlan and manage financial aspects, ensuring effective utilization of Opex and Capex as per the product contract Statement of Work (SOW).Drive cost-saving initiatives to optimize budget utilization and improve financial efficiency.\xe2\x80\x8bTechnical Account ManagementServe as the Technical Account Manager (TAM) for assigned accounts, ensuring Project Service Requests (PSR) are evaluated, and business cases are consulted and documented for sourcing and development while ensuring the requests are processed according to the Service Level Agreements (SLAs).Job requirements & qualificationsEducation: Bachelor\'s degree or Master\'s degree in Computer Science, Engineering, or a related field.Experience: At least 3 years of experience in enterprise product managementEnterprise Technologies (Optional): Hands-on experience with Oracle, Salesforce, Workplace, Workday, JIRA, UIPath and Post-Sales System.ITIL: ITIL V4 CertifiedCommunication: Excellent communication skills.Business Acumen: Sharp risk acumen and regional organizational awareness.Flexibility: Willingness to embrace flexibility and potential reassignment within ICT, ITSO, and/or the Application Management team.On-call: Willingness to participate in a 24-hour on-call and standby rotationTechnical Skills:Strong technical product handling experience.Hands-on experience in software development.Experience with one or more of the following core technologies and platforms: Google Cloud Platform (GCP), AWS, GitLab, Oracle, etc. (Consider listing some common options instead of "any other").
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

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