Job Description

• Effective and efficient functioning of the Front Office.
• Provision of effective communications an administrative support to the office.
• Facilitation of knowledge building and knowledge sharing.

Ensures effective and efficient functioning of the UNDP front office focusing on achievement of the following results:

• Management of the Front Office, ensuring an environment of the professionalism and teamwork at all times, and setting exemplary standards of conduct of the CO team.
• Maintenance of the RR calendar, contacts with high-ranking visitors, arrangement of appointments and meetings, acting as an interpreter when required and/or taking minutes.
• Maintenance of protocol procedures.
• Preparation of high-quality briefing materials for supervisor for appointments, meetings, missions.
• Preparation of informal translations.
• Management of RR and DRR missions and representation schedule, including travel, accommodation and logistics.
• Maintenance of rosters of high-level partners, telephone lists.
• Preparation of correspondence, directives, comments on behalf of RR for his/her signature and making follow- up when required.
• Screening of all incoming communications and correspondence, filter and undertake quality control of all outgoing correspondence for supervisors\' signature, clearance and further action by other staff.
• Use of automated office management systems for effective functioning of the RR office.
• Facilitation and coordination of the car and car utilization by the RR and other members of the UNDP CO team as necessary.
• Coordination and arrangement of logistics for meetings including inter-agency meetings, local donor meetings and joint retreats with other UN Agencies.
• Arrangement for official receptions
• Provision of adhoc support to RR/DRR as needed.

Ensures provision of effective communications support to the office focusing on achievement of the following results:

• Maintenance of the filing system ensuring safekeeping of confidential materials. maintenance of incoming correspondence, making sure files are properly stored and accessible; Safekeeping of documents; ensure updated e-filing of correspondence.
• Management of RR database and email groups for UNDP and UN system. Coordination of the information flow in the office and dissemination of cooperate an interoffice communication to staff as required; interoffice memorandums and communications (includes cooperation with the ICT staff).
• Coordination of the information flow in the office, and facilitation of information sharing with various teams and units of the CO.
• Follow up on deadlines, commitments made, actions taken and coordination of collection and submission of the reports to RR.
• Presentation of proposals to eliminate communication bottlenecks in the office and streamline office procedures between the front office and other country office teams.
• Drafting of routine correspondence, interoffice circulars, Notes Verbales, general briefing notes, documents, reports, and minutes of meetings when requested.
• Support to organization of events and receptions as required.
• Compilation of background information and coordinating inputs of the various teams in CO and UN Country Team.

Ensures facilitation of knowledge building and knowledge sharing focusing on achievement of the following results:

• Sound contributions to knowledge networks and communities of practice.
• Organization and logistical support to relevant trainings and events

CompetenciesCore Competencies:

• Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
• Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
• Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
• Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
• Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
• Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
• Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical Competencies:Business Direction and Strategy - Systems Thinking

• Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system.

Business Management - Communication

• Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.

Business Management - Digital Awareness and Literacy

• Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed.

Business Management - Working with Evidence and Data

• Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making.

Business Management - Evaluation

• Ability to make an independent judgement based on set criteria and benchmarks and ability to anticipate client\'s upcoming needs and concerns and resolve them.

Business Management - Customer Satisfaction/Client Management

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers\' needs.

Administration & Operations - Events management (including retreats, trainings and meetings)

• Ability to manage events, including venue identification, accommodation, logistics, catering, transportation, and cash disbursements, etc. as needed

Required Skills and ExperienceEducation:

• Secondary Education is required or
• Bachelor\'s degree in Administration or Public Administration or related field will be given due consideration.
• Specialized secretarial training required.

Experience:

• Minimum 6 years with Secondary Education or 3 years with a Bachelor\'s degree of relevant experience secretarial, administrative, programme experience is required at the national or international level.
• Experience in the usage of computers and office software packages (MS Word, Excel, etc.).

Language:

• Fluency in English is required.
• Fluency in Bahasa Melayu is required.

Please note that continuance of appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.Disclaimer

United Nations Development Programme