Job Description

Location:
Petaling Jaya, MY, MY
Global Business Unit: HEC
Job Function: Client and Customer Services
Requisition Number: 220086
Description:

Job Summary

Manage daily operations, ensure client satisfaction, coordinate co-packing/marketing activities, monitor inventory, and track KPIs.

Job Responsibilities

Ensure that quality objectives and KPIs of the department are achieved. Responsible for the smooth running of daily operations and fulfilment of client requirements/expectations agreed upon for clients assigned to self and team. Liaise with Marketing/Trade Marketing/Client teams on co-packing activities, raise subcon PO timely and monitor/manage POS Material inventory store in the warehouse to avoid insufficient POS material for co-packing jobs. Work closely with Marketing/Trade Marketing/Client teams on monthly Branch Transfer and raise STO PO timely. Coordinate with Marketing/Trade Marketing teams and raise documents for the update/creation of material master, pricing/bonus, product hierarchy and Master Labelling List. Build and maintain good business relationship with internal teams and assigned client teams. Act as a point of contact for assigned clients for matters related to daily operations. Gather and report client operational results in comparison to KPIs set in service level agreements and share in monthly S&OP meeting conducted with clients. Undertake additional responsibilities and duties as assigned by superior from time to time.

Job Requirements

Degree in any relevant fields. Minimum 2-3 years working experience in a similar role. Demoonstrate basic client management skills. Able to work under pressure/ pace environment. Analytical and quantitative skills. Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint). Appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions. Good fluency in local language and ideally in English, both written and spoken. Requisition Number: 220086
Job Function: Client and Customer Services