Executive Call Strategy Management (credit Management Group)

Subang Jaya, Selangor, Malaysia

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Main Purpose of the Job:

To monitor collector agent in terms of productivity, service time, idle or not ready time on daily basis, ensure all collector agent do proper calling activity and reduce of wastage time.
To involve in operation utilization reports, responsible for campaign management and strategy for respective agent assigned.
To follow management direction to meet KPI target, achieve productivity and service time target

Principle responsibilities & Duties:

To adhere with Company\'s internal policies and guidelines as well as BNM and any regulatory requirements.
To communicate with operation for calling strategies/ campaign management
To set/modify/create campaign for agent
To monitor agents activity and productivity, advice for calling improvement
To control agent wastage time; idle, not ready, service time
To assist operation on any system error/issue occurred.
To complete daily/monthly reporting
To prepare IVR and SMS blaster according to monthly schedule
To be responsible for identifying and proposing new ideas for the purpose of improvement and enhancement of existing system and features.
To guide and develop team members to ensure compliance of policies and procedures.

Job Requirements:

Diploma/ Degree holder or professional qualification in relevant disciplines.
Minimum 1 to 2 years working experience in customer service, collection in general or any related field.
Relevant exposure and knowledge of credit management or operation of banking/financial institution is preferred.
Good communication and writing skills in both English and Bahasa Malaysia
Good PC skills and proficient in MC office application
Successful candidate will be based at Subang Jaya office.

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