The job holder is responsible for: - To assist in monitoring the receivable portfolio and ensure that all repayments from customer are paying in timely manner. - To manage early delinquencies, newly activated accounts - To support overall customer service for Mercedes-Benz Finance & Leasing Business - Attend to customers\xe2\x80\x99 (salespersons, dealers, suppliers, end-customers) enquiries - Responsible for managing the collection team and provide guidance in achieving the KPI\xe2\x80\x99s - Execute retention operation process to achieve retention target Qualifications 1. Education - GCE \xe2\x80\x9cO\xe2\x80\x9d Levels - Degree holder, preferably in Finance, Accounting, Business or related discipline 2. Technical knowledge - Good knowledge in MS Office software like Word & Excel - Good spoken and written English. Conversant in Cantonese / Mandarin/ Taiwanese and local dialects - Good knowledge of Finance Contract Management ERP - Good knowledge of hire purchase terms and processes - Good knowledge of collection and auto remarketing - Familiar with Auto Finance Services business process - Basic legal knowledge 3. Competencies - Good communication and interpersonal skills (ability to interact with all levels) - Ability to quickly adapt to new culture and environment and to work with other departments - Ability to multi-task - Ability to handle stress - Ability to work in a team as well as be independent - Problem-solving skills - Attention to detail - Ability to meet deadlines - Tactful 4. Work / Industry experience - Minimum 3 years of working experience. - Minimum 2 years collection experiences in Auto finance / leasing or banking industry
Mercedes-Benz Services Malaysia is part of the Daimler Financial Services group, the financial services arm of the Daimler group, operating globally in 40 countries. As one of the largest automotive financiers in the world, Daimler Financial Services is also the world leader in commercial vehicle financing. Mercedes-Benz Services Malaysia is supported by more than 40 authorized dealers nationwide and offers a broad range of automotive finance and insurance solutions for customers in Malaysia. When customers finance their vehicles with Mercedes-Benz Services Malaysia, they will receive dedicated, branded financing on top of the array of value added insurance and maintenance products, ensuring a solution tailored to their needs. Established in 2012, Mercedes-Benz Services Malaysia works closely together with Mercedes-Benz Malaysia, who is responsible for the distribution and marketing of Mercedes-Benz passenger cars and commercial vehicles as well as FUSO trucks in Malaysia.
Bachelor\'s or Equivalent