Job Description

Responsibilities: - Entry point of any customers with the company - Effectively handle all customers\xe2\x80\x99 requests through e-commerce platform - Work with Sales on unresolved or out-of-scope Request - Effectively maintain data accuracy - Digital handling of the service requests (processing or deflecting) - Good knowledge on Digital Tools - Promote company\'s E-Commerce and Mobile Apps to customers - Communicate with Off-shore team to handle back-end processing - Manage any shortlanded or shortshipped cargoes - Manage customers\' expectations when there are shipment delays - Coordinate with internal team to resolve customers\xe2\x80\x99 queries and requests Requirements: Previous experience in a customer support role, in the shipping or logistics industry. Proficient in written and spoken English and MS Office applications. Good phone and verbal communication skills along with active listening. Familiarity with fundamentals of shipping including bills of lading. Customer focus, adaptable and independent. Ability to multi-task, set priorities and manage time effectively. Good Teamwork. Perks & Benefits Flexible working hours Regular team activities Open culture Personal development opportunities Job Location 5-1 Menara Penang Garden 42A, Jalan Sultan Ahmad Shah, 10050 Penang. Tel: 04 - 224 2660
THE COMPANY Ocean Network Express (better known as ONE) is a Japanese global shipping company with a fleet size of 1.4 million TEU. It is also a \xe2\x80\x9cglobal company that happens to be Japanese, rather than a Japanese company that happens to be global\xe2\x80\x9d. As of today, the company results the 6th largest player in the global shipping market. Our name conveys our integrity as a leading marine transport company working to spark a revolution, champion human potential, deliver better service and ICT solutions to change the way the world moves. We deliver not only freight but also trust and security over a vast network of routes. Our values reflect one new world standard, moving beyond the traditional and into the innovative. Our customers\xe2\x80\x99 needs come first, and we intend to exceed them. Now and well into the future. In Malaysia, we are housed in a modern and comfortable office space of more than 16,000 square feet. We have ample hotdesking and pods for our employees to freely work from any corner of the office. Our motto is to \xe2\x80\x9cwork hard, play hard\xe2\x80\x9d. Please find more information at https://my.one-line.com/standard-page/ocean-network-express.
Bachelor\'s or Equivalent