Job Description

Job Scope / Responsibilities

Handle inquiries and support requests from customers in Japan who are using our client's services. Provide support via phone calls and online chat channels in Japanese (and English if bilingual). Identify customer issues, provide accurate information, and guide them on solutions based on processes and SOPs. Maintain high levels of customer satisfaction by delivering prompt, professional and quality customer service responses. Update internal systems / CRM with customer interaction details. Coordinate with internal teams when escalation is required. Comply with service KPIs, deadlines, and quality standards.

Requirements

Proficiency in Japanese (Native-level or JLPT N2/N1 preferred). English communication ability will be an added advantage (for bilingual role). Customer service / contact center experience is an advantage (not mandatory). Strong communication skills - polite, patient, and customer-oriented. Able to work in rotational shifts (24/7 support environment). Able to work full-time onsite at Ara Damansara, Malaysia.

Benefits

Attractive salary package. Professional support & training provided. Opportunity to work with Japanese market & international client.

Language Requirement:

Japanese Monolingual OR Japanese + English Bilingual

Work Location:

Ara Damansara Office (Onsite Only) - Malaysia

Working Hours:

24-hour rotational shift schedule (2 days off per week)

Job Type: Full-time

Pay: RM2,000.00 - RM10,000.00 per month

Application Question(s):

Proficiency in Japanese (Native-level or JLPT N2/N1 preferred) Provide support via phone calls and online chat channels in Japanese (and English if bilingual)
Experience:

Executive - Customer Support: 5 years (Required) CRM: 5 years (Required)
Language:

Japanese Monolingual (Required) * Japanese + English Bilingual (Required)