Job Description

- Executive, Customer Support (Japanese Language)

Position:

Executive - Customer Support (Japanese Monolingual / Japanese-English Bilingual)

Location:

Ara Damansara (On-site)

Employment Type:

Full-Time

Salary Range:

RM 8,000 - RM 10,000 per month

Working Hours:

24x7 rotational shifts with 2 days off per week

Role Summary

We are seeking a customer-focused

Customer Support Executive

proficient in

Japanese (monolingual or bilingual Japanese-English)

to support customers in Japan. The role involves handling customer inquiries through

phone calls and chat

, ensuring timely, accurate, and professional assistance while delivering an excellent customer experience.

Key Responsibilities

Handle inbound customer inquiries from Japan via

phone and chat support

Provide accurate information and resolve service-related queries efficiently Ensure high levels of customer satisfaction through professional communication Document customer interactions and resolutions accurately in the system Escalate complex issues to relevant internal teams when required Adhere to service quality standards, response time SLAs, and company policies

Required Skills & Qualifications

Proficiency in

Japanese

(JLPT N1/N2 preferred) Japanese monolingual or

Japanese-English bilingual

capability Strong verbal and written communication skills Customer-centric attitude with problem-solving ability Willingness to work

24/7 rotational shifts

Ability to work

onsite

at the Ara Damansara office

What We Offer

Competitive monthly salary (RM 8,000 - RM 10,000) Stable full-time employment Structured training and support environment Opportunity to work in an international customer support role
Job Type: Full-time

Pay: RM8,000.00 - RM10,000.00 per month

Application Question(s):

Can you describe your experience providing customer support in Japanese (calls/chat/email)? What is your Japanese language proficiency level (JLPT or professional usage)? Are you comfortable working in a 24/7 rotational shift with 2 days off? Do you have prior experience handling Japanese customers or clients based in Japan? Are you willing to work onsite at the Ara Damansara office, Malaysia? Are you fluent in Japanese language ? Are you from a native Japanese speaker?
Education:

STM/STPM (Preferred)
Work Location: In person