Job Description

Executive \xe2\x80\x93Customer Support \xe2\x80\xa2 English and Bahasa Indonesia Language Support The Responsibilities of the Role: \xe2\x80\xa2 Provide Customer Support in live chats in native language, Tickets & calls. \xe2\x80\xa2 Handle up to 5 to 6 live chats simultaneously, where at certain times due to platform maintenance chats can be more than 6 \xe2\x80\xa2 Answer escalations both in Native & English language \xe2\x80\xa2 Manage large amounts of incoming calls \xe2\x80\xa2 Escalate the issues to the relevant departments \xe2\x80\xa2 Build sustainable relationships and trust with customer accounts through open and interactive communication \xe2\x80\xa2 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution \xe2\x80\xa2 Help with translations provided by the Supervisor \xe2\x80\xa2 Provide social media support \xe2\x80\xa2 Help to provide feedback on the recent FAQs to feed the Support Bot on a daily basis. \xe2\x80\xa2 Help supervisor in translating the educational material \xe2\x80\xa2 Continuously update himself/herself with new updates \xe2\x80\xa2 Pass quarterly exams \xe2\x80\xa2 Inform management about the problems faced by the customers. \xe2\x80\xa2 Any other task(s) as assigned by management. The Requirements for the Role: \xe2\x80\xa2 Diploma/Degree in any discipline. \xe2\x80\xa2 23 years old and above. \xe2\x80\xa2 Fluent in spoken and written Bahasa Indonesia and English(English level not lower than B2) \xe2\x80\xa2 Experience in a similar position in the forex/commodities industry would be an advantage but not required \xe2\x80\xa2 Previous experience in the call center environment is an advantage \xe2\x80\xa2 Having experience in translation is a plus, as it will be required to translate the materials from English to the local language. \xe2\x80\xa2 High level multi-tasking is required \xe2\x80\xa2 Possess initiative, able to work independently and as a team. \xe2\x80\xa2 Dynamic, highly motivated and a result-oriented team player with good interpersonal skills. \xe2\x80\xa2 Ability to work rotational shifts. \xe2\x80\xa2 Contact Centre Operating Days/Hours : Monday-Sunday,11am -11pm \xe2\x80\xa2 Work Week : 2 days\xe2\x80\x99 work (1 day: 11am-11pm; 2nd day 11pm-11am) 2 days off \xe2\x80\xa2 Off Days : as per roster. \xe2\x80\xa2 Those on spouse visa/resident visa are encouraged to apply The Package: \xe2\x80\xa2 Attractive Salary (RM 5000). \xe2\x80\xa2 Monthly Bonus RM 200. \xe2\x80\xa2 Work permit organized and paid by the company (where applicable). \xe2\x80\xa2 Flight ticket.(where applicable). \xe2\x80\xa2 Performance related allowance on a quarterly basis for confirmed staff. \xe2\x80\xa2 Free Daily Lunch provided when working at office/RM 200 allowance when working from home. \xe2\x80\xa2 Delicious snacks e.g. coffee, tea, nuts, chocolates, juices and other related items. \xe2\x80\xa2 Monthly team outings. \xe2\x80\xa2 15 days Annual Leave. \xe2\x80\xa2 14 days Medical Leave. \xe2\x80\xa2 Medical and hospitalization insurance coverage. Please forward all referrals/external resumes to hr.recruitment@scicom.com.my
Please fill in Scicom (MSC) Bhd is a leading Malaysian technology and Business Process Outsourcing (BPO) company, bringing the power of the world\'s emerging technologies to companies all over the world. Our strength lies in being an end-to-end service provider, deploying recognised integrated and forward-thinking solutions to help our clients succeed in the digital age. Scicom (MSC) Bhd 25th Floor, Menara TA One Jalan P. Ramlee 50250 Kuala Lumpur Malaysia www.scicom-intl.com 03- 21621088 hr.recruitment@scicom.com.my
Bachelor\'s or Equivalent