Job Description

Position TitleExecutive, Digital & IT SupportReports ToSenior Executive, Digital & IT SupportPosition SummaryDigital & IT Support is responsible for ensuring the smooth operation of the Computer Rooms and Training Management System(TMS). Providing technical and functional support to end-users, troubleshooting and resolving technical issues, ensuring software and systems are up-to-date, and maintaining an organized and efficient lab environment.Key Accountability

• Maintain and service the Computer System and its components to ensure they are in good condition and operational at all times.
• Develop and implement Computer/Exam room policies and procedures. 3. Provide technical and functional support to end-users in the computer Computer/Exam room and TMS.
• Troubleshoot and resolve technical issues related to software, hardware, and networking in the Computer/Exam room.
• Maintain the computer Computer/Exam room environment and ensure all equipment is in working order.
• Ensure software and systems in the Computer/Exam room are up-to-date and perform necessary upgrades and updates.
• Install and configure software and hardware as needed for Computer/Exam room operations.
• Perform regular maintenance and upkeep of Computer/Exam room equipment, including routine cleaning and virus scans.
• Manage user accounts and permissions for TMS and other systems used in the Computer/Exam room.
• Ensure compliance with security and data protection policies and procedures.
• Maintain an inventory of Computer/Exam room equipment and supplies.
• Provide support for TMS operations, including registration, training management, assessment, examination, training portal, and DTR.
• Provide functional 1st Level Support to MABA\'s TMS end user.
• Maintain TMS Question Bank of TMS Online Exam question bank to ensure system integrity and stability for MABA training Operations.
• Assist in the development and maintenance of courseware content according to accepted standards.
• Implement developed content in the respective Learning Management System.
• Perform administration of ADAPT Assessment system.
• Management of CBT/TMS Records and Reports.
• Ensure policies and procedures are adhered to.
• Maintain equipment to ensure optimising cost and minimizing expenses
• Sourcing for equipment to support Digital facilities
• Propose purchase/upgrade of hardware and software for Computer System and systems upgrades to ensure quality and best prices are achieved in relation to purchases made.
• Collaborate with other Business Units and peers in providing excellent service.
• Collaborating with Property and Wangsa Ultima in ensuring the upkeep of the Computer Room & equipment
• Coordinate with stakeholders to ensure courseware is available for mandatory training requirements.

• A bachelor\'s degree in IT or any related field.

• Strong knowledge of software and hardware systems and troubleshooting techniques.
• Knowledge of learning management systems and e-learning authoring tools.
• Experience in instructional design and development is a plus.

• Strong communication and interpersonal skills.
• Empathy and listening skills
• Ability to work in a team-oriented environment.
• Strong organizational and time management skills
• Speed, flexibility, and agility

Malaysia Airlines