Job Description

About the Company Hello! Welcome to Plaza Premium Group, we\'re people passionate about \'Making Travel Better\'. We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don\'t need to be from this industry, you do need to be passionate. Our promise to you: We will respect and value your background and perspectives We will work together with integrity We will share our incredible pride for job, company and industry What we ask of you: Bring passion to all that you do Listen, move fast and think innovatively Speak up, have ideas and share them Believe in customer service, and treating every person with kindness As industry leaders in innovating global airport hospitality you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world. Who we are We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn\'t just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts. In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc. With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better. Join our family today. Together, we\'ll make travel better. What you\'ll be doing: This is a group-level role that assists in developing eCommerce as a channel for a portfolio of Premium Airport Service products within Plaza Premium Group, spanning across lounges, airport terminal hotels Aerotel, ALLWAYS and our global airport membership programme - Smart Traveller. The right candidate will work closely with cross-functional teams to develop effective and lasting online consumer journey. You will support to grow and engage web visitors, improve online revenue, enhance customer experience and ensure a seamless end-to-end integration of our eCommerce business and systems. You will also be responsible to analyse data and identify marketing opportunities, supported by timely reports to stakeholders. Key Responsibilities Include: Maintain, co-ordinate all aspects of the branded websites in terms of operations support and development in order to help the team grow website traffic, drive conversion and increase online revenue Be the single point of contact with different business units in HQ and local teams worldwide for all timely publishing and updates, including website content, product pricing/rate plans, service information, etc., via CMS (Content Management System) and Digital Commerce booking platform, ensuring all information renders correctly and accurately across multiple locales and languages Execute content uploading tasks in our CMS (light usage of HTML and manipulation of CSS), publish content, embed links/other requirements within agreed content and localisation frameworks Ensure content is translated/ localised effectively to ensure that general localisation requirements are met according to available services at each location Ensure content creation is engaging to customers with the correct tone of voice and languages Carry out Quality Control of published content, consistently evaluate website user interface and content to improve user experience and overall web performance and conversion Assist the team to conduct User Acceptance Testing (UAT) for any developments and enhancements of the entire eCommerce platform Produce reports and dashboards, and conduct ongoing data analysis to track and share performance, measuring against business goals (ROI/KPI) About you: University degree in Marketing, eCommerce, or a relevant discipline, with minimum 2 years of working experience in eCommerce, digital/performance marketing or operations in travel/ hospitality industry or related field Experience with CMS (Content Management System), CRM such as Salesforce, Microsoft Dynamics, Marketo, Drupal and Kentico, is a plus, and any eCommerce online booking related platforms/applications Excellent interpersonal skills; ability to work successfully with cross-functional teams across the organisation Track record of successfully multi-tasking in a professional environment while meeting deadlines Ability to follow through on assigned tasks with limited supervision Proficiency in web analytics, tagging and reporting tools such as Google Analytics, Tableau, Power BI or similar, is compulsory, with strong understanding of ROI and web conversion metrics Energetic self-starter, independent, collaborative, hands-on team player Resourceful, ability to problem solve in a fast-paced environment Excellent attention to details and strong work ethics Excellent communication and interpersonal skills with good command of written and spoken English (and Chinese is beneficial)

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