Job Description

If you are looking to excel and make a difference, take a closer look at us\xe2\x80\xa6

Key Responsibilities

• Highlight / escalate customer feedback to relevant department and always ensure delivery of a quality response
• Understand the key processes and have the ability to recommend solutions or alternative to deliver good customer service
• Understand the different language styles that appeal to various target markets. Write copy that is clear, concise and grammatically correct
• Develop and maintain a clear and consistent brand voice
• Experience with web mark-up language and search engine optimization
• Excellent interpersonal and communication skills
• Actively participate in team, unit and department activities that inculcates close team relationship among the teammates; regularly contributes ideas for work and workplace improvement.

Job Holder Requirements

• Active listening skills, passionate about people and driven to delight every customer
• Diplomatic and tactful, analytical and innovative, a team player and a multi-tasker, confident and able to communicate with people of all levels.
• Strong phone etiquette with ability to maintain a positive countenance when communicating with internal and external stakeholders
• Proficient in Microsoft Office applications especially Word and Excel
• Excellent in written and verbal English and Malay writing skills and phone etiquette
• Must be flexible to work on shift hours and on Weekdays, Saturday and Public Holiday

Education/Qualifications

• Malaysian citizen
• Diploma/ Degree in any field of study; and/or with related working experience

Experience

• 2 years and above work experience in customer support via email, social media response and live chat

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our \xe2\x80\x9cDigital at the Core\xe2\x80\x9d ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

Hong Leong Bank