Job Description

• Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential.
• Possess good telephone etiquette with a smiley voice.
• Knowledge in handling basic computer (Microsoft Excel/Word etc).
• Good communication and interpersonal skills.
• Ability to multi-task, prioritise and manage time effectively.
• Social media savvy.

Responsibilities

• Respond to customer inquiries via email, live chat, and other social media platforms in a timely, professional, and courteous manner.
• Resolve customer issues and complaints, escalating when necessary to ensure complete customer satisfaction.
• Maintain a thorough knowledge of the Company\'s products, services, and policies to effectively address customer inquiries.
• Process and fulfill customer orders, including top-up orders, ensuring accuracy and timeliness in execution.
• Handle returns and exchanges, as well as perform necessary follow-ups to ensure customer satisfaction.
• Collaborate with other departments and colleagues to address and resolve customer concerns or requests.
• Keep accurate records of customer interactions, transactions, and feedback.
• Identify trends in customer issues and provide recommendations for process improvement.
• Participate in ongoing training and development programs to maintain and enhance product knowledge and customer service skills.
• Foster a cooperative and supportive work environment with colleagues to enhance overall team performance.
• Perform any other duties and responsibilities as reasonably assigned by the Supervisor.
• Report any issues faced during work to the Supervisor for timely resolution and support.

Benefits

• Annual leave and sick leave
• Bonus
• KWSP and SOCSO
• Medical & Insurance Coverage
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
• Career Progression opportunities - you maybe able to get promotion easily.

SkillsCustomer service Product Knowledge Market Knowledge Problem Solving Phone Skills Resolving Conflict Multi-tasking Customer Inquiries Customer Satisfaction Communication Skill Written Communication Technical Support Analyzing InformationImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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