Job Description

:Strategy and Planning\xef\x82\xb7 Support AM with resources planning to ensure adequate support for the team\xef\x82\xb7 Continuous review of existing process flow to identify process improvements that will enhance operational effectiveness.\xef\x82\xb7 Participation in all User Acceptance Tests \xef\x82\xb7 Participate in ad-hoc projects. Business Performance and Management\xef\x82\xb7 Check, process & authorise all transactions relating to account closure and internal fund transfers.\xef\x82\xb7 Ensuring the SLA for all the various Business Units as well as stakeholders are met.\xef\x82\xb7 Attend to enquires on a timely manner.\xef\x82\xb7 Perform reconciliation to ensure all transactions are processed accurately and successfully. People Management\xef\x82\xb7 Ensuring there are sufficient coverage for all job functions by implementing cross training for all team members across all levels and job functions.\xef\x82\xb7 Provide training and guidance for team members to handle difficult tasks or situation.\xef\x82\xb7 Maintain two-way communication with all team members in order to better understand their difficulties as well as to gather ideas for process improvement.Regulatory Compliance\xef\x82\xb7 Ensure that Compliance and Regulatory Policies relating to job duties is adhered*Any other responsibilities/tasks as assigned by the Management and as per Business requirement from time to time.

CIMB