Job Description

Job Responsibilities

1. Understanding Client Objectives / travel needs: Working closely with the client to understand their objectives for the incentive travel program, including the target audience, goals, budget, and desired outcomes.

2. Destination Selection / Recommendation: Researching and recommending suitable inbound destinations based on the client's preferences, budget, and the interests of the participants. This includes considering factors such as accessibility, accommodation options, activities, and cultural experiences.

3. Program Design / customization: Creating customized travel itineraries and experiences that align with the client's objectives and travel needs. This may involve arranging accommodations, transportation, activities, dining experiences, team-building exercises, and special events.

4. Logistics Management: Handling all logistical aspects of the trip / travel arrangement, which includes hotel accommodation, restaurants, venues, sightseeing, golf, unique interests, transportation, guide services and etc. including transportation, accommodation bookings, venue reservations, permits, and

5. Ensure seamless execution of travel itinerary, program, events, troubleshooting issues as they arise.

6. Communication with client: Providing clear and timely communication regarding the program details, travel arrangements, itinerary, and any other relevant information; Answering travel related queries and questions in a professional manner.

7. Budget Management: Developing a detailed budget for the incentive travel program and managing expenses to ensure that the program stays within budget while delivering high-quality experiences.

8. Coordinate and work closely with vendors and service providers to ensure quality service delivery.

9. On-Site Support: Providing on-site support and assistance during the trip to ensure that everything runs smoothly and addressing any issues or concerns that may arise.

10. Evaluation and Reporting: Collecting feedback from participants and stakeholders to evaluate the success of the incentive travel program and reporting on key metrics such as participant satisfaction, return on investment, and achievement of goals or improvement and implement strategies to enhance future events.

Job Requirements / Qualifications:

1. Bachelor's degree in Hospitality Management, Event Planning, Business, or a related field.

2. Proven experience as a MICE Inbound Consultant or in a similar role within the travel and tourism industry.

3. Strong portfolio of successfully executed MICE events.

4. Excellent verbal and written communication skills.

5. Ability to effectively communicate with clients, team members, and suppliers.

6. Strong organizational and multitasking abilities.

7. Detail-oriented with a focus on delivering high-quality events.

8. Proven ability to negotiate and secure favorable terms with vendors and suppliers.

9. In-depth knowledge of the MICE industry, including trends, best practices, and key players.

10. Ability to adapt to changing circumstances and handle pressure in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: Up to RM2,800.00 per month

Benefits:

Health insurance Maternity leave Parental leave
Work Location: In person