Provide daily technical support to users and troubleshoot hardware/software issues.
Liaise with vendors/suppliers for IT-related problem resolution.
Monitor, investigate, and resolve computer, network, and server connectivity issues.
Maintain IT infrastructure manuals and system guidelines.
Assist in IT audits, ISO certifications, and compliance activities.
Perform periodic hardware, software, and server audits.
Monitor and improve IT system security and policies.
Keep up to date with developments in information technology.
Prepare ICT reports and analysis as required.
Adhere to company rules, regulations, and quality assurance standards.
Undertake other tasks assigned by the company as needed.
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