Job Description

29349 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Malaysia | Full-Time | Permanent

Job Summary

A one stop service solution by providing efficient service, understanding of customer needs and expectations as well as seamless operations for all walk-in customers for General and Life Insurance under One Allianz Customer Service. Assist branch manager/operations manager for overall branch operations and administration. Responsible for decentralization of services by actively promoting services to agencies and policyholders.

Key Responsibilities

• Deliver prompt, quality, and professional service for walk in customer for both General and Life insurance needs and requirement such as insurance purchase/renewal, endorsement, enquiries, complaints and claims handling including via telephone or emails.
• Maintain broad knowledge of AGIC and ALIM products and services
• To ensure issuance of Motor and Non-Motor Insurance according to company guidelines
• To ensure payments are collected on Cash Before Cover (CBC) for walk in customer and official receipt is issued upon payment received.
• Handling and control daily collection, balancing and reconciliation for life insurance:

• Daily banking
• Prepare and submit Ad-hoc report within turnaround time (TAT)
• Safekeeping of collection, cash float and security documents
• Receipt issuance
• Returned cheque handling
• Decentralization of policy servicing (BPM, financial & non-financial policy changes and reinstatement) and decentralization of claim BPM.
• To ensure the ad-hoc report and petty cash report are submitted to Account Department on time
• To ensure compliance of FSA 2013, branch SOPs, guidelines & policies issued by relevant bodies.
• To safeguard assets and promote efficient utilization of resources.
• To ensure required licenses are renewed and displayed at designated place.
• Overall Responsible for security of the branch and collection.
• To ensure Money Insurance is reviewed
• To ensure that services standard is achieved
• Collaborate and exchange best practices among team members from time to time
• Undertake other duties and assignments assigned by Superior/Branch Manager and when required

Key Requirements

• Candidate with Diploma or Bachelor\'s Degree in Business Studies/ Administration/Management, Marketing, Finance/Banking, Hospitality or equivalent with 1 year working experience in customer service background
• Possess good interpersonal and communication skills
• Able to work under pressure and adapt well to fast paced environment.
• Able to travel within Northern Region for branch back up support
• Language - English, Mandarin (preferred)

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Note: Diversity of minds is an integral part of Allianz\' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.

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