Job Description

Company : Sime Darby Electropack Sdn Bhd
1. Sales and Business Development
Drive Sales for both Perkins new equipment and product supports to achieve branch revenue Mplan and forecast.
Manage and handles sales inquiries.
Identify New business sales opportunities in Sarawak Region
Develop and maintain good relationship with key and potential clients in the local areas.
2. Branch Operations
Oversee daily operations of the branch to ensure efficiency and compliance
Ensure proper implementation of the company policies, procedures and service standard.
Manage and monitor branch monthly financial performance target i.e. revenue and expenses as per budget plan.
Liaise with clients and HO team for factory test plan.
3. Customer Service Excellence
Ensure high levels of customer satisfaction through quality service rendered.
Handle escalated customer complaints and resolve issues promptly.
4. Leadership
Lead, coach and develop branch team to meet performance goals
Conduct monthly branch performance with team.
Plan staffs training with HQ & HR
Foster a culture of accountability and motivation and continuous improvement.
5. ESH
Ensure adherence to all regulatory and ESH policy
Identify and manage risks related to operations and customers service.
6. Report
Prepare and compile sales and operations monthly report and submit to head office on branch performance.
Analyze data and recommendation for improvement

Skills Required