Job Description

Executive, Customer Service (Ocean Freight)We are looking for experienced talents who specialist in Customer Care and operation with logistic knowledge to join our Ocean Freight team.This role will be responsible to provide assistant to general operational ocean freight functions.The role require to execute the below tasks and initiative:

• General correspondences with customer, suppliers (Carrier, Warehouse, Transporter)agents and other inter-department for ocean freight movements
• Monitor and coordinate export & import ocean freight movements \xe2\x80\x93 Booking, Transport arrangement, vessel movement, Delivery
• Prepare relevant documentation for customer \xe2\x80\x93 Booking, Bill of lading, CO/FTA, Shipping document, Invoicing
• Coordinate routine customer reports & any customer\xe2\x80\x99s platform
• Maintain records and filing as per ISO requirements and standards
• Respond to internal enquiries and complaints while coordinating with other department on ocean freight needs
• Monitor internal data & system compliance

To be successful in this role, we are expecting the below:

• Possess Diploma/ Bachelor Degree in Logistic Management & Transportation or any equivalent academic background.
• Minimum 2 year working experience in the freight forwarding business.
• Exposure to Freight Forwarding will be added advantage.
• Proficient in Microsoft Office, including word, Excel and PowerPoint as well as Microsoft Outlook

Skills require :

• Flexible & Initiative - Problem solver and willing to take more responsibility
• Solid organizational skills, multitasker and Analytical (attentive to details)
• Good communication - speaking and writing

Attribute require :

• Problem solver and willing to take more responsibility
• High computer literacy and able to adapt to system changes
• Fast learner & Proactive in handling task
• Independent and require minimal supervision
• Able to work under pressure
• Goes extra mile to resolve and issue and able to develop long term solution for customer and internal team
• Able to lead calls and discussion with customers, vendors or internal team
• Working experience in the relevant field is an added advantage

DHL