Job Description

Seeking a highly organized individual to join our team as an Executive, Ocean Freight. In this role, he/she will play a crucial part in supporting the operation side of the Ocean Freight Department day to day task. Responsibilities will include as follow:-:

• Provide xe2x80x9cTotal Servicexe2x80x9d to our value customers.
• Handling all day-to-day operational activities, ocean export shipments from booking, documentation, transportation, custom brokerage until invoicing, completed of shipment files.
• Providing expert advice to clients regarding logistic processes, documentation, or any other shipping questions which may arise.
• Arrange booking and get booking confirmation from allocated carriers with correct service contract use. Be responsible for preparing and sending out orders to our customers, ensuring accuracy and timeliness.
• Maintain high quality service and ensure all data, details are accurate insert in system and to internal/ external customer.
• Be responsible for follow up and complete the assigned shipments, the daily work within the team, sales support, ensure the timely and proactive communication with customers and other related parties, stakeholders.
• Maintain relationships with carriers and customers. Provide exceptional customer service to customers and carriers. Solve customer and carrier problems and help resolve issues.
• Provide shipment quotes for customers and set up shipments as required by customers (when necessary).
• Propose alternative solution, make recommendations regarding transportation, routing, carrier selection and assist to meet customer requirements.
• Preparing and/or processing export declarations, including the required xe2x80x98electronic export informationxe2x80x99, responsible to update respective clients on the clearance progress.
• Arranging transportation, empty delivery, pick up of cargo from and to exact location; Communicating with all external and internal partners as well as customers to ensure smooth transport arrangement; monitoring to ensure a vendor pick up the cargo or delivers cargo. Planning container within the free time.
• Operating according to our Standard Operation Procedures; as well Compliance to customer SOPs.
• Preparing and/or processing carrier Bills of Lading, Delivery Orders, legalization of documents or any other shipping documents; Issuing House Bills of Lading or equivalent documents accurate and timeliness.
• Preparing and/or sending advance notifications of shipments or other documents to agents, shippers or consignees as required.
• Preparing and/or ensure invoices are bill to customer, related party.
• Coordinating the movement of shipments between origin and destination.
• Tracking shipments and sending regular status reports to clients; Communicating the shipping status to customers.
• Engage GSC services and fully utilize, report any error in GSC BP Portal system.
• Ensure Billing Task Assign performing on time, COD Payment, COD Collection monitoring.
• Manage vendor performance, recording service failure in monthly vendor management performance report.
• Any other job functions as delegated by his/her superior

Basic requirements:

• Academic studies min. of Diploma or higher in any field of study is preferred.

• Min. working experience 2 years in Ocean Freight position.

• Candidate can ensure efficient and high-quality customer service across all channels while driving continuous process improvements and operational excellence.

• Candidate is able to analyze operational data, trends, and customer feedback to identify areas for improvement and optimize processes.

• This position will be located at USJ Office

• Skills in Analyzing Report, Microsoft Excel and Tech savvy (e.g. using custom portal for submission & approval status).

We apologize if you have not been selected, only the best fit candidate will be contacted to proceed pre-screening. Thank you for choosing DHL Global Forwarding as your Employer of Choice.

DHL