Job Description

:Key ResponsibilitiesRegulatory & Compliance

• Supporting in the compliance gap analysis study and clearance.
• Supporting and preparing for the bank\'s or PayNet\'s audit activities.
• Ensure all products adhere with the regulatory requirements (eg. BNM FEA, PayNet).
• Supporting continuous system enhancements /customization based on customer requirements.
• Ensure all SOPs are reviewed and updated with the guided procedures.
• Supporting front-liners and participating in response to Request For Proposals (RFP) from customers whenever is required

Project / Enhancements

• Participating and strategize in customer survey & competitor analysis.
• Working with support front liners and operation to produce new / change of process and obtain relevant process change authority approval.
• Working closely with all stake-holders within internal (Implementation, Sales, Call Centre) and external (Operation, Legal, Risk, Compliance, Finance, IT, CX, Audit and etc.) to define product requirements and ensure the integrity of final delivered solutions, processes and documentation.
• Support in preparing all product deliverables and documentation (e.g. SOP, RACI, User guide, On boarding processes and etc.).
• Preparing FAQ for internal and external customers
• Supporting Go Live activities with respective stakeholders (IT and front liners).
• Providing Post Go Live monitoring and Support during stability period

System Quality Assurance

• Reviewing UAT test script, test data & test cases
• Performing UAT execution, log defects in system, whenever is required
• Preforming retest on the fixed defect, follow up closely until the defect closured
• Performing testing on BAU monthly release/fixes i.e. production issue fixed by IT

BAU

• Providing 3rd level support/queries/consult/troubleshooting/resolution on respective cash products.
• Supporting Campaign driven by Bank wide and PayNet

CIMB