Job Description

The Platform Services team at ZALORA is young, highly dynamic and energetic. The aim of the Platform Services team is to provide ZALORA\xe2\x80\x99s strategic brand partners with tailored solutions that will help our partners to grow their business, ranging from fulfillment to marketing, to digital eProduction and data analytics. Think of us as intrapreneurs within ZALORA. The team is constantly on the lookout for new business opportunities to drive ZALORA to be the No. 1 fashion e-commerce platform in Southeast Asia.

Responsibilities:

• Understand, analyze and prepare multiple sales reports within strict lead times on a weekly and monthly basis
• Work closely with the data team to ensure accuracy and consistency of all automated reports
• Able to identify discrepancies in reports and work on rectification within a short turnaround time
• Provide support to internal and external stakeholders on sales and operational reporting to ensure 1SS experience is maintained at all time
• Support all 1SS reporting inclusive of maintaining weekly vendor management SLA performance dashboard and focus on resolution of tickets beyond promised SLA window
• Support and even lead quantitative and qualitative analysis on projects and know how to simplify the meaning of the findings
• Support Vendor Management & Partner Services team in day-to-day ad-hoc tasks and responsibilities
• Able on take on new challenges and responsibilities as and when required

Requirements:

• Candidate to possess either a Diploma/Bachelor\xe2\x80\x99s degree in Accounting, Finance, Engineering or Business
• 1-2 years of working experience in the field of Reporting, Accounting, Finance, Business Operations, Vendor Management or E-Commerce
• Possess a strong attention to details and accuracy
• Number-oriented person, skilled in working with data tools (e.g. Tableau)
• Experience in managing wide array of stakeholders
• Nimble, agile, able to nurture relationships and to handle the job effectively
• Diligent, organized and methodological with excellent communication
• Strong proficiency in Excel and good in other Microsoft Office skills ie. Word & PowerPoint
• Positive can-do attitude and willingness to support on any request as needed
• Willingness to learn and execute new learnings

Platform Services Team

Platform Services & Support team is the integral team within ZALORA Commercial department, bridging the discussions and leading projects between the Supply Chain, Operations, Tech & Commercial teams of ZALORA. The primary focus of Platform Services & Support team is to create superior experience for our key Trade business partners (brands e.g. Nike, Mango, Topshop, etc.), by focusing on (1) excellent customer service (2) fast onboarding process, (3) timely resolution of queries and (4) finding opportunities for mutual growth by focusing on new services and avenues to drive partnerships with brands to the next level.

The ZALORA Story

ZALORA is Asia\xe2\x80\x99s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region\xe2\x80\x99s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

Consent Disclaimer

By submitting your application for this role, you consent to ZALORA collecting, using and processing through and in ZALORA\xe2\x80\x99s systems all personal data included in or provided in relation to your application. The purposes for such collection, use and/or processing shall be for conducting of ZALORA\xe2\x80\x99s recruitment requirements for the present role, and identifying and evaluating other roles and career opportunities within ZALORA which you might be a good fit for.

Zalora