Job Description

• SPM / STPM / Diploma or Degree holder or professional qualification in relevant disciplines.
• Minimum 1 to 2 years working experience in collection in general or any related field.
• Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.
• Good PC skills and proficient in MS Office applications.
• Good negotiation, communication and writing skills in both English and Bahasa Malaysia.
• Good listening and persuasion skills.
• Ability to support and assist other team member.
• Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation.
• Excellent interpersonal skills and a good team player.
• Communicate effectively to various groups of people and portray a pleasant personality.
• Expands additional personal effort to ensure excellent customer service is provided.
• Willing to handle multiple tasks simultaneously and work flexible hours to carry out tight schedule.
• Self-discipline, good punctuality, and attendance rate.
• Dedicated and committed.

Responsibilities

• To adhere with company\'s internal policies and guidelines as well as BNM and any regulatory requirements.
• To be responsible to achieve repossession target given for daily / monthly and also delivery good collection result.
• To attend repossession, resell, redemption or related activities and ensure target is achieved as per management\'s discretion.
• To update daily and monthly report on repossession and stock balance.
• To perform warehouse stock count and update stock list on quarterly basis.
• To attend customers\' enquiry via telephone and walk in and resolve customer complaints within stipulated timeline.
• To provide excellent customer service and maintain good client relationships.
• To monitor of expiry of Repossesses / warehouse Agreement, permit, insurance and ensure the renewals is made timely.
• To update repossession, resell, redemption and others in Collection System.
• To issue a letter of authorization to redeem product repossessed from warehouse, settlement of arrears, full settlement of account and others.
• To assist Team Leader / Unit Head to raise approval form for settlement proposal and perform any ad-hoc task list / matters assigned by Management.
• To prepare documentation and go to JPJ on transfer ownership.
• To liaise with other department on discharge of ownership.
• To perform any ad-hoc task list / matters assigned by Management.

Benefits

• Annual leave
• Medical leave
• EPF/SOCSO/PCB

Additional Benefits

• EPF / SOCSO / PCB

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