Job Description

30377 | Customer Services & Claims | Professional | [[custPositionClusterCSB]] | Allianz Malaysia | Full-Time | Permanent

Does customer satisfaction inspire you?

This role is to process and review all medical/ health claims within specified authority limit and ensure that payments are made within the turnaround time (TAT)

Key responsibilities

• To assess and process all health/ medical claim for reimbursement in line with policy guidelines within authority limit
• Responsible for the day-to-day 24/7 operations for guarantee facilities (hospital admission and discharge)
• To be responsible for claim settlement and en-sure payments are process within the agreed turnaround time and service standard
• To support Helpline team with enquiries, pertain-ing to medical reimbursement
• To response to customer\'s enquiries on claim reimbursement matters in a timely manner
• Assume the responsibilities of other team members as and when requires
• Participate in project initiatives to improve efficiency and productivity of the department

Key requirements

• Diploma/ Degree in any medical or health science related field of study
• Minimum 2 - 3 years\' working experience in healthcare related industry; knowledge in medical/ health claims
• Possess good communication skill and good command of spoken and written English and Bahasa Malaysia
• Meticulous and attention to details
• Able to work independently in a 24/7 fast-paced environment
• Result-oriented with sense of urgency towards True Customer Centricity
• Demonstrates ability to work as a team to deliver Allianz\'s enhanced customer experience journey
• Applicants must be willing to work in KL Sentral

What\'s on offer?

• Be supported to care for yourself and also things that matter in your life - your family, your personal growth, your community
• Part of a rapidly growing organization with plenty of opportunity for career development

Allianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation or any other protected characteristic. Diversity of thinking is an important part of our company culture.

Let\'s care for tomorrow. For a career with plenty of room to grow.

Allianz