Executive, Social Media Customer Care
Malaysia, Malaysia
Job Description
If you are looking to excel and make a difference, take a closer look at us\xe2\x80\xa6
Responsibilities
- Monitor sites for customer service opportunities and initiate conversations on Corporate Social Sites
- Work closely with Product Owners \xe2\x80\x93 Manage customer inquiries on their respective postings in the Corporate Social Sites
- Engaging with customers \xe2\x80\x93 replying to inquiries, feedback and complaints raised on Corporate Social Sites
- Execute first level investigations, provide accurate and quality solutions to customers
- Liaise with internal departments to provide the best solutions to complaints raised by customers
- Ability to handle complaints and take control of a customer-journey scenario; Highly motivated, matured & committed individual towards Customer Experience holistically.
- Displays good sense of responsibility and urgency on work; Ability to make quick and high volume decisions; Resourceful, proactive and able to work under pressure and with minimum supervision
- Clear understanding & knowledge of Social Media; High levels of adaptability to new software applications, changing of work atmosphere, high volumes of customer traffic and open schedules.
- Able to work on shifts (shift allowance provided), flexible, committed and able to multi task
- Excellent written and spoken English & Bahasa Malaysia.
- 1 to 3 years\xe2\x80\x99 experience of relevant working experience as Executive, Customer Relationship.
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our \xe2\x80\x9cDigital at the Core\xe2\x80\x9d ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
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Job Detail
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Job IdJD984712
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMalaysia, Malaysia
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EducationNot mentioned