Job Description

If you are looking to excel and make a difference, take a closer look at us Responsibilities Monitor sites for customer service opportunities and initiate conversations on Corporate Social Sites Work closely with Product Owners - Manage customer inquiries on their respective postings in the Corporate Social Sites Engaging with customers - replying to inquiries, feedback and complaints raised on Corporate Social Sites Execute first level investigations, provide accurate and quality solutions to customers Liaise with internal departments to provide the best solutions to complaints raised by customers Special Skills Ability to handle complaints and take control of a customer-journey scenario Highly motivated, matured & committed individual towards Customer Experience holistically. Displays good sense of responsibility and urgency on work Ability to make quick and high volume decisions Resourceful, proactive and able to work under pressure and with minimum supervision Clear understanding & knowledge of Social Media High levels of adaptability to new software applications, changing of work atmosphere, high volumes of customer traffic and open schedules. Able to work on shifts (shift allowance provided), flexible, committed and able to multi task Excellent written and spoken English & Bahasa Malaysia. Experience 1 to 3 years\' experience of relevant working experience as Executive, Customer Relationship.

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