Job Description

Job Brief:

• Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
• Determine the problem and provide a technical resolution within the contact or by dispatching for service.
• Resolve the cases from end to end, make follow up and regularly update the customers on the case progress
• Always strive to meet and exceed customers\xe2\x80\x99 needs and expectations.
• Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
• Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
• Demonstrate the required maturity to work from home/remotely under minimum supervision.
• Expected to meet the Key Performance Indicators (KPI).

• Diploma, Degree or an equivalent professional qualification
• Burmese language \xe2\x80\x93 to Speak, Read, and Write.
• Fresh graduate with good English communication skills and personal/working experience in handling computers/laptops or technical issues.
• Understanding of desktop, laptop and tablet\xe2\x80\x99s hardware and technology.
• Technical knowledge with problem solving and troubleshooting skills.
• Technical knowledge on Microsoft Operating Systems & Office Suites
• Excellent customer service skills and professionalism in spoken and written Burmese & English languages.

• Attractive Salary (RM3,000 - RM4,000)
• Performance related allowance on a quarterly basis for confirmed staff
• Annual Leave 15 days
• Medical Leave 14 days
• Medical & Hospitalization coverage

Scicom