Job Description

The Platform Services team at ZALORA is young, highly dynamic and energetic. The aim of the Platform Services team is to provide ZALORA\xe2\x80\x99s strategic brand partners with tailored solutions that will help our partners to grow their business, ranging from fulfillment to marketing, to digital eProduction and data analytics. Think of us as intrapreneurs within ZALORA. The team is constantly on the lookout for new business opportunities to drive ZALORA to be the No. 1 fashion e-commerce platform in Southeast Asia.

As the Platform Services vertical of ZALORA\xe2\x80\x99s business grows, we are looking for a vendor management executive. In this role you will be involved in vendor management, reporting and managing the day to day 1SS operational support of brands/vendor accounts. The ideal candidate must be comfortable working independently.

This is a dynamic role in a fast-paced and growing business where you will work closely with top management of the company and get extensive regional and cross-functional exposure. If you want to be part of building the premier e-commerce destination in one of the world\xe2\x80\x99s most dynamic markets, join us!

Responsibilities:

• Collect and analyze internal and external market data to derive business insights and capture a pipeline of opportunities for new business development;
• Support Vendor Management & Partner Services team in day-to-day ad-hoc tasks and responsibilities;
• Lead and support GSTD (Lean methodology) process improvement initiatives in the VM team
• Understand fully all product under partner services has to offer and customize the 1SS solution to client based on the business needs;
• Provide support with stakeholders on reporting to ensure 1SS experience to be maintained at all time;
• Support the on operational related of 1SS reporting inclusive of maintain weekly VM KPI dashboard for the entire team performance and focus on resolution of tickets beyond promised SLA window;
• Support and even lead quantitative and qualitative analysis on projects and know how to simplify the meaning of the findings

Requirements:

• Candidate to possess either a Diploma/Bachelor Degree in any field (Business, Economics etc)
• Fresh graduate are welcome to apply or 1-2 years of working experience in the field of Vendor Management, E-commerce, Consulting, Business Operation, B2B2C logistic.
• Experience in managing wide array of stakeholders
• Possess a strong attention to details and accuracy is preferred
• Nimble, agile, able to nurture relationships and to handle the job effectively
• Diligent, organized and methodological with excellent communication
• Strong Microsoft Office skills (Excel, Word and PowerPoint).
• Number-oriented person, skilled in working with data tools (e.g. Tableau, etc)
• Interest in driving business improvements through analysis and data-driven decision making

The ideal candidate should display remarkable hunger, drive, and an ability to learn on the job. Interest for building strong foundations with a hands-on attitude to get things done and meet short deadlines. Excellent multi-tasking and strong communication skills to coordinate between departments, especially in simplifying and explaining complex concepts. Very good attention to details and comfort with managing quality. Willing to work in a fast-paced constantly changing and collaborative environment.

Platform Services Team

Platform Services & Support team is the integral team within ZALORA Commercial department, bridging the discussions and leading projects between the Supply Chain, Operations, Tech & Commercial teams of ZALORA. The primary focus of Platform Services & Support team is to create superior experience for our key Trade business partners (brands e.g. Nike, Mango, Topshop, etc.), by focusing on (1) excellent customer service (2) fast onboarding process, (3) timely resolution of queries and (4) finding opportunities for mutual growth by focusing on new services and avenues to drive partnerships with brands to the next level.

The ZALORA Story

ZALORA Group is Asia Pacific\xe2\x80\x99s leading group of online fashion destinations. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia and Brunei, the Philippines, Hong Kong and Taiwan. ZALORA is part of Global Fashion Group, the world\'s leader in online fashion for emerging markets. ZALORA Group\xe2\x80\x99s localised sites offer an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30-day free returns, speedy deliveries as fast as 3 hours in some markets, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA Group is the online shopping destination with endless fashion possibilities.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by Zalora or Global Fashion Group.

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