Job Description

GENERAL SUMMARY

• Ensure that all airport operational activities comply with MASB\'s Policies and Procedures, Civil Aviation Act 1969, Civil Aviation Regulations 1996 (CAR 1996), Airport Standards Directives (ASD), and International Civil Aviation Organization (ICAO) standards and recommended practices (SARPs).

ESSENTIAL POSITION

• Ensure that the airport operations comply with MASB?s Policies and Procedures, Standard Operating Procedures (SOP), Civil Aviation Act 1969, Civil Aviation Regulations (CAR 1996), Airport Standards Directives (ASD), and International Civil Aviation Organization (ICAO) standards and recommended practices (SARPs).
• Assume or undertake the administrative and operational control in absence of the Airport Manager.
• Response and analyze all complaints, and submit necessary reports as required by HQ.
• Ensure that the contract management of cleaning services, grass cutting, landscaping, pest control and disposal of garbage are monitored and enforced according to the contract agreement.
• Monitor the competency of Operations Unit personnel.
• Monitor maintenance programs to ensure that they comply with maintenance schedules and standards.
• Promulgate information on aerodrome operational status such as temporary withdrawal of facilities, runway closure, work in progress, accident, incident and near miss.
• Serve as technical operations advisor to the management in the formulation of policies, plans and procedures.
• Attend meetings with government departments, airlines, aircraft operators, airport agencies and airport tenants to provide information on airport operations.
• To monitor all services provided by third parties meet the required standards level.
• Resolve issues, complaints and matters extracted from all meetings at airport i.e. Facilitation Meeting; Passengers Handling and Coordination Meeting (PHCM), Airside Safety Committee Meeting, Airport Customer Satisfaction Performance Program (ACSPP) Meeting, Runway safety Team (RST) Meeting, Wildlife Hazard Management Plan (WHMP) Meeting, etc.
• Coordinate and facilitate the airport operations activities during emergency or crisis.
• Coordinate and facilitate passengers, aircraft and cargo movements.
• To obtain and maintain the certification process such as Aerodrome Certification, Safety Management and QMS
• To obtain approval for VVIP/VIP/CIP bookings and movements from Airport Manager.
• Monitor and review to the management such as Operations Information System (OIS) and FLIRT.
• Carry out directives from the Airport Manager.

Key Challenges

• Complying with DCA and ICAO requirements (SARPs)
• Fulfilling airlines or aircraft operator\'s requirements and demands.
• Political influences
• Liaising with Govt agencies, stakeholders, passengers and airport users.
• Implementation of approved budget, MASB\'s/MAHB\'s Policies and Procedures.
• Coordinating and facilitating the passengers, aircraft and cargo movements.

Working Relationship

WHO

FROM

PURPOSE

Operations Staff

Operations

• Availability and readiness of operations personnel.
• Serviceability of airport facilities and equipment.
• Efficient customer service.

Engineering staff

Engineering

• Availability and readiness of Engineering personnel
• Maintenance, availability and serviceability of airport\'s facilities and equipment.

AVSEC personnel

AVSEC

• Availability and readiness of AVSEC personnel.
• Maintenance, availability and serviceability of AVSEC equipment and facilities.

Vendor staff

Various vendors

• Compliance with the specification, quality and service level.

Government staff

Local Authorities

• Compliance with rules and regulations

Airlines/Ground Handlers personnel

Airlines/Ground Handlers

• Availability of service, facilities and equipment for the safety and efficiency of airport operations.

Dimension

Competencies

Change and Innovate - Continuous Improvement

Courage to Excel - Courage

Change and Innovate - Innovation

Courage to Excel - Work Standards

Commit to Win - Business Acumen

Courage to Excel - Managing Work

Coach and Nurture Talent - Continuous Learning

Communicate and Collaborate - Communication

Communicate and Collaborate - Collaborating

Customer Centric - Customer Orientation

Skills

• Good in interpersonal & communication skills
• The principles, practices, procedures and techniques of airport operations and management; Laws and regulations applicable to airports and airports operations, especially on regulatory requirement, ICAO Documents, DCA Airport
• Standards Directives and other documents of Standard and Recommended Practices (SARPs);
• Standard Operating Procedure (SOPs), Procurement Policies & Procedures (3Ps) and other related requirement in managing operations.

Relevant Industries

Internal

• Diploma with a minimum of 2 years relevant working experience in Supervisory role OR
• HSC/ STPM with a minimum of 3 years relevant working experience in Supervisory role OR
• MCE/ SPM with a minimum of 5 years relevant working experience in Supervisory role
• Must achieve and maintain the following performance rating for two (2) consecutive years of at least - Exceptional / A or Outstanding / B - Minimum Meet Expectations / C
• The employee must not be subjected to any form of Disciplinary action for the past 36 consecutive months immediately preceding the promotion

External

• Diploma with a minimum of 3 years relevant working experience

Education

Internal

• Degree in any discipline preferably in Engineering / Management / Transportation OR
• Diploma in any discipline preferably in Engineering / Management / Transportation OR
• STPM / Certificate in any discipline, preferably in Engineering /Management/ Transportation OR
• SPM with Credit in Bahasa, Pass in Mathematics and English
• Diploma in Airport Management is added advantage

External

• Diploma in any discipline preferably in Engineering/ Management/ Transportation/ Airport Management

Additional Information

Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us no later than 17 February 2023.
Only Shortlisted candidates will be notified.

Malaysia Airports