Job Description

Requirements:Two years of working experience in the same capacity
Good communication skills (Fluent English and Mandarin)
Good time management skills
Able to work on shift
Pleasant personality
SPM/Diploma/Degree or higher academic qualifications in any relevant fields Scopes:Under the general supervision of the Restaurant Manager. He/she oversees all aspects related to the guest\xe2\x80\x99s experience from the first point of contact. monitoring vital information shared through our diverse channels of communication, booking process and follow up, \xe2\x80\x9cSeven Rooms\xe2\x80\x9d (booking system) management and coordination, table arrangement, booking deposit collection, confirmation message, training and development of front of house team (host/hostess, head hostess, assistant).\xc2\xb7 Lead, train, and motivate the team, including the host/hostess, head hostess, assistant hostess, assistant experience manager, and support personnel.Assist in developing and implementing formal training plans.
\xc2\xb7 Create and manage training schedules, taking into consideration peak hours and staffing requirements.\xc2\xb7 Organize and conduct staff meetings and training sessions to enhance skills and knowledge.\xc2\xb7 Maintain a customer-centric approach by interacting with guests, addressing concerns, and ensuring high levels of satisfaction.\xc2\xb7 Resolve customer complaints and challenges faced during the operation in a timely and professional manner, striving to exceed customer expectations, and ensuring positive resolutions.\xc2\xb7 Collaborate with kitchen staff to ensure seamless coordination between front-of-house and back-of-house operations.\xc2\xb7 Monitor the bookings, the table arrangement, the collection of deposit, the guest request through all our communication channels (social media, phone, messaging, messaging apps, emails, etc.)\xc2\xb7 Work side by side with the Hostess, Head Hostess and assistant Experience Manager to optimize the seating capacity and service flow to ensure the best experience for our guest.\xc2\xb7 Monitor inventory levels of stationery, gift box, umbrellas, menus, momentums (short version of the menu.)\xc2\xb7 Maintaining adequate stock levels while minimizing waste.\xc2\xb7 Monitor and contribute ideas for upselling and how promotional activities are communicated with guest and potential guest.\xc2\xb7 Coordinate and manage special events, parties, and private bookings, ensuring all arrangements meet guest expectations.\xc2\xb7 Coordinate with marketing team, procurement team, IT team, and financial team any activity that require their assistance to ensure a flowless operation in the best interest of our guest experience.\xc2\xb7 Be able to assist other fields (wine lounge, main dining room, test kitchen, PDR) when requested by the restaurant manager to deliver the best experience to our guests (this involves assisting in taking guest orders, clearing tables, serving food and beverages, etc.) Experience Required: Min 2 Year/s

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