Job Description

Customer Services Management

• Provide superior customer service to meet on-site client\xe2\x80\x99s expectations.
• Ensure that the visitor/customer sign-in as per policy and procedures and issue Visitor Badges.
• Upon departure from site, ensure that badges are returned, and the visitors is signed out the building.
• Book and manage meeting rooms as requested.
• Assist where necessary to prepare customer meeting rooms for meetings, order catering, room set ups etc.
• Manage car parking for visitor (If needed) and ensure records are up to date.
• Manage approval for Business Card orders.
• Assist Team members with administrative duties as required.
• Build and develop effective client / stakeholder relationships across multiple levels of the organization.
• Fulfil any ad-hoc requests promptly and efficiently to support the facilities team or business.
• Ensure any faults or defects are noted and reported to facilities team to ensure an outstanding client experience is maintained.
• Liaise with cleaners to attend to staff needs on housekeeping matters
• Advise of any customer complaint walk-ins to reception, and use the Customer Escalation Process, to ensure that the customer\xe2\x80\x99s issue is dealt with in a timely manner.
• Travel booking for the agency when necessary.

Event Support

• Assist with booking reception meeting rooms for client meetings & events as needed.
• Ensure rooms are stocked with appropriate supplies, as required (white board markers, pencils, pens, notepads, etc.)
• Ensure all rooms are neat and tidy, in good working order at all times and that clean-up of the rooms occurs quickly once the meeting has concluded.
• Provide tea/coffee making services for client meeting including coffee runs as required.
• Ensure any catering requirements are met and arranged for meetings & events. Be proactive in the arrangement of catering with the meeting organiser.
• Complete any room set up and pack down with the support of the as needed.
• Ensure any after-hours access/security requirements for events is clarified with the meeting organiser and in place in plenty of time prior to the event.
• Liaise with Facilities Manager/ Building Manager to ensure that after-hours air-conditioning and lighting requirements are in place for after-hours functions
• Ensure that Audio-Visual services are in place and the necessary preparations have been made and are in working order and provide assistance as required to ensure a smooth-running meeting.

Client/Stakeholder Management

• Provide superior customer service to meet on-site client\xe2\x80\x99s expectations.
• Build and develop effective client / stakeholder relationships across multiple levels of the organisation.
• Act as an on-site key point of contact for Facilities in the client\xe2\x80\x99s premises
• Fulfil any ad-hoc requests promptly and efficiently to support the facilities team or (client) business.
• Ensure any faults or defects are recorded and reported to facilities team to ensure an outstanding client experience is maintained.

Required Skills:

Job Tags:

Hiring

JLL Privacy Notice

JLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

Jones Lang LaSalle