Job Description

Single Point of Contact (SPOC) for the Client and will be responsible for:

• Ensuring a high level of client satisfaction, establishing and managing the service delivery team, delivering key initiatives as well as ensuring consistency in processes, systems, and reporting
• Ensuring the efficient and consistent operation of all facility activities to meet contractual obligations with respect to the scope of the work portfolio of the client throughout
• Achieving the client\xe2\x80\x99s outsourcing objectives of cost savings, high quality, consistency, and risk management

Manage Site Operations

• Assist in the implementation of Industry Best Practice operations
• Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times
• Seek ways to constantly reduce costs and improve operational standards
• Maintain premises in neat and good working condition at all times
• Provide FM support for meeting room bookings where required
• Coordinate with pantry staff to ensure that pantry and vending machine items are always in stock

Vendor Management

• Manage multiple vendors including hard and soft skills to deliver services on time and within budget
• Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as JLL procurement best practices
• Be responsible for the achievement of the key performance indicators, service levels, and other measures as contracted
• Implement and manage the change control process

Finance, Budget and Admin Management

• Work with Facilities Manager & Finance to track spending, vendor cost and plan of finance budgets.
• Ensure timely submission of finance report / billing
• Track, collate and submit of vendor cost and invoices for reporting
• Source and prepare quote for submission to client
• Provide administrative support to the team as required

Project Management

• Collate and evaluate of submitted vendor quotations, consolidate and prepare and submission of formal quotation to manager as per specification and requirement
• Conduct of project meetings; provide progressive updates of project to the manager and client
• Submission of project progress & completion reports, prepare and process of project claims and invoicing

HSSE Management (Health, Safety, Security & Environment)

• Perform site inspection regularly and conduct periodic safety site-walks
• Assist in carrying out safety procedures when needed
• Ensure that all work carried out on site by vendors comply with the required permitting processes (e.g. permit to work, MSRA, etc.) and safety requirements

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Jones Lang LaSalle