Job Description

What this job involvesStakeholder EngagementWorking with clients to identify their needs and ensure customer satisfactionCommunicate with all stakeholders on plans and ideas with regular updates through the client communication toolsProvide feedback and periodic reports including pre- and post \xe2\x80\x93 event evaluationsPropose ideas and initiatives to improve provided services and event qualityEvents SupportUnderstanding of the events support scope of work as defined in the Service Level Agreement (SLA) and Master Services Agreement.Provide events support for local site as the Single Point of Contact (SPOC) from Facilities ensuring all events are successfully produced and executed from Facilities standpointManage and maintain events tool, bookings and confirm event spaces.Processing high volume emails/requests with accuracy and efficiency.Coordinate event furniture setupProactively handle any issues and troubleshoot any problems on the event dayAssist in facilities organised client events, happy hours, themed in-office events, wellness program and human experience programs.Coordinate event planning, design and production while managing all project delivery elements within agreed timelinesAccommodate event requests, changes and last-minute requests efficiently and courteously as per SLA guidelines.Manage and monitor pantry services in daily operation and internal events. Ensure adequate stock levels are metAct collaboratively and work with various parties such as Event Host, Production Crews, AV, Culinary and Catering, Site Teams as well as Vendor to execute events (including setting up and resetting of stages/props/catering etc) in a timely manner with no disruption or delay are conducted in a timely and efficient manner.Coordinate base building services and all after hours requirements.Supports events in other location may be neededVendor ManagementAssist the Facilities Manager in the procurement of vendors and services as requiredAssist in the management of all contractors on site to ensure they perform to the required standards including inspection of vendors\xe2\x80\x99 worksAssist in the management of vendor register.Finance ManagementAssist in financial processes ensuring prompt and accurate management of purchase orders in JDEResponsible for Invoice and Payment process for vendors on JLL & client system.Risk, Health & Safety ManagementAssist in carrying out safety procedures as requestedEnsure compliance with insurance, legal, health and safety obligationsFollow established escalation procedures and incident reporting proceduresAdhere to Jones Lang LaSalle\xe2\x80\x99s business conduct by ensuring compliance with the firm\xe2\x80\x99s guidelines, procedures and strategies Site Operations ManagementConduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all timesMaintain premises in neat and good working condition at all timesPerform any ad-hoc tasks as directed by the reporting managerPerformance objectivesProduce accurate reporting as required and timely submissionSuccessfully and enthusiastically produce events from conception through to completion.Be a key member of the Facebook Facilities TeamEnsure client satisfaction and successful implementation of services with uninterrupted Site OperationBased on the agreed Individual Goals (My Performance)Ensure the SLA KPI Targets are metKey skillsIntermediate to Advanced skills in Microsoft Office softwareGood written and strong verbal communication skillsExcellent client service and communication skills.Ability to deal with a variety of complex issues concurrently.Ability to work under pressure with limited supervision.Strong problem-solving skills with \xe2\x80\x98can do\xe2\x80\x99 attitudeGoal oriented and focused on meeting performance targets.Ability to work well in a team environment.Customer experience an advantageEmployee specificationDegree or Diploma in Business Administration/ Hospitality/ Facilities or equivalent qualificationPrior experience in Hospitality, Events Management.Location:On-site \xe2\x80\x93Kuala Lumpur, MalaysiaJob Tags:HiringJLL Privacy NoticeJLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.

Jones Lang LaSalle