Job Description

Facility Coordinator

Job Aim:

The Facilities Coordinator will work closely with the Facilities Manager to support all

facilities activities. The coordinator will be the first point of contact for internal and external customers seeking support and information from third-party services.

Responsibilities:

Front Office Operations

• To provide management advice on Front Office for escalated issues.
• To ensure immediate response to all priority calls from employees and the Tech team and follow the escalation process.
• To ensure accident or crisis management is addressed immediately.
• Assist the chargeman and technician in generating reports.
• Assisting new joiners in learning the Helpdesk process and policies.
• Briefing the visitors on \xe2\x80\x9cHouse rules\xe2\x80\x9d
• To take rounds of the front office, office area, restrooms, and plants (HM & WBA) to ensure a high standard of housekeeping and upkeep.
• Answering helpdesk calls politely and guiding the employees accordingly.
• Lost & found record tracking (to be followed in handover & taking over).
• All the Helpdesk registers are to be maintained as per standard.
• Update resigned access card checked & received.
• Managing the Visitor Management System (VMS) at the front desk area.

Security Operations

• Attending the shift briefing.
• To ensure Security assembly, and deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security services.
• To ensure that the security assignment manager or security in charge of the facility is being updated on the client\xe2\x80\x99s/VIP visits.
• To ensure that the security-related issues are discussed with the security assignment manager and on priority for the shift and ensure there is an action and tracking for the issue closure.
• To ensure that security staff adheres to GAP norms.
• To discuss and assist the facility manager and security Manager on a monthly basis on the vendor performance matrix.
• To ensure the Grooming of the staff.
• To manage the overall key room, and time office operations..

Housekeeping Operations

• To ensure housekeeping assembly, and deployment and ensure acknowledgment on the register for penalties/comments for the improvement in housekeeping services.
• Ensure that the housekeeping duty manager or housekeeping in charge of the facility is being updated on the client\xe2\x80\x99s/VIP visits.
• To ensure that the housekeeping-related issues are discussed with the housekeeping duty manager and on priority for the shift and ensure there is an action and tracking for the issue closure.
• To ensure a facility walk-through to check on all restrooms, workstations, meeting rooms, cabins, common areas, plants, lab, and development areas for the quality of the housekeeping services.

Building Management

• Coordination with the client team on guarding services and common area upkeep daily / weekly / monthly
• Make snag reports about common areas and follow up for closure.
• Coordination for beehive removals and pest control.
• Coordination with the security team for any logistics requirement.

Operations Management

• The Facilities Coordinator will provide administrative support to the FM, Technician, Chargeman, and Client.
• Work order coordination, Security badge and access assignments, database management, daily office operations, coordination of budgeting/accounting systems, maintaining office records, and providing general support services.
• Will manage all outside contractors in support of the Facilities Department, including maintaining records and contracts, coordinating project activities, and providing scheduling support.
• Manage the ARIBA \\ Corrigo system (PR/ PO & Payment Approval), including receiving work requests, assigning work orders, entering system data, and providing the overall system administration.
• Handling of service now tickets \xe2\x80\x93 timely closure within escalation time. SLA breach not allowed.
• Monitoring of all housekeeping/pantry/stationery consumables and ensuring reordering

Event Operations

1) Manage Client Visits:

2) Manage Internal Events:

3) Manage Projectors

4)Tracking

5) Reporting

Sound like you? To apply, you need to be a:

Passion for service

Do you have a prior experience in facilities, property management, hospitality or other related fields? Do you have an understanding of local occupational health and safety requirements, critical facilities and vendor management? Are you knowledgeable in various property systems? You are what we\xe2\x80\x99re looking for!

Team player

JLL\xe2\x80\x99s unmatched excellence is only made possible by team work\xe2\x80\x94a core value we want you to possess. As the facilities coordinator, we expect you to support the team and work well with others toward achieving targets. Likewise, you must have a proven track record of flawless project execution, all while following company standards and procedures. Ensuring that the team practices our \xe2\x80\x98I am JLL\xe2\x80\x99 core behaviours is also under your mandate.

Client focused enthusiast

It is important that you can easily interact with the general client staff and vendors to deliver efficient services. We\xe2\x80\x99ll also count on you to address conflicts and conflicting priorities effectively. Likewise, you must be an excellent and resilient communicator who faces customers with a smile at all times, even when times get rough occasionally.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

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Jones Lang LaSalle