Job Description

Responsibilities:

• Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company\'s products
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.

Requirements:

• Required language(s): English.
• Minimum 1 year of working experience in the service industry will be an added advantage for this position.
• Fresh graduates who are interested to start their career in a call centre are also encouraged to apply \xe2\x80\x93 Full Training Provided
• Applicant must be willing to work on rotational shifts.
• Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.

Salary & Benefit:

• EPF
• Socso
• Annual leave
• Medical leave
• Rest & relax area
• Shuttle van available in nearby LRT station
• We are located nearby shopping malls and housing area

Career Prospect:

• Executive > Senior Executive > Team Leader > Assistant Manager > Manager > Senior Manager.
• IJP \xe2\x80\x93 Internal job program. Opportunity to transfer within the company to exciting new roles, after 1 year if there is a suitable position available and staff passes the interview session.
• Career path program with Multi-functional Product, process, soft skill, developmental training.

Job Types: Full-time, Permanent Salary: RM2,000.00 - RM2,800.00 per month Schedule:

• Afternoon shift
• Day shift
• Early shift
• Evening shift
• Night shift
• Rotational shift

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you Malayisan ?

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• English (Preferred)