Job Description

Were you the natural leader among your friends, always orchestrating gatherings and ensuring everyone had a memorable time? Hotel De'La Ferns in Cameron Highlands is seeking an F&B Captain who can bring that same level of leadership and finesse to our dining experiences. Join us and lead a team in creating moments of culinary delight!
Company Overview:
Nestled in the heart of the picturesque Cameron Highlands, Hotel De'La Ferns is a boutique gem, renowned for its timeless elegance and personalized service. Surrounded by lush greenery and mist-kissed landscapes, our hotel is a sanctuary where guests find solace in nature's embrace while experiencing the epitome of refined hospitality.
Key Responsibilities:

Service Coordination: Supervise and coordinate the activities of the F&B team during service hours. Ensure seamless and efficient service to meet and exceed guest expectations. Guest Interaction: Interact with guests to understand their preferences and provide recommendations. Address any guest concerns or special requests promptly and professionally. Menu Familiarity: Have a comprehensive understanding of the menu offerings and be able to guide both guests and staff. Staff Training and Development: Conduct training sessions to enhance the skills and knowledge of F&B staff. Provide ongoing coaching and performance feedback to the team. Banquet and Event Management: Oversee the setup and service for banquets and special events hosted at the hotel. Ensure all aspects of the event run smoothly, from food service to guest satisfaction. Inventory Management: Monitor and manage inventory levels for F&B supplies and amenities. Coordinate with relevant departments to restock supplies as needed.
What You Will Need to Succeed in This Role:

Previous Experience in F&B Service: Proven experience in a similar role, demonstrating leadership and supervisory abilities. Experienced in IDB PoS system is an additional benefit. Excellent Communication Skills: Ability to communicate effectively with guests and colleagues, creating a welcoming and informative atmosphere. Team Leadership and Motivation: Strong leadership skills with the ability to motivate and guide a team to success. Menu Knowledge: Thorough understanding of the menu offerings, including ingredients and preparation methods. Languages: Proficiency in English and Malay is a requirement. Knowledge of Tamil and Chinese is an advantageous bonus. Problem-Solving Abilities: Skill in addressing guest concerns or operational challenges promptly and effectively. Adaptability and Quick Thinking: Capacity to handle unexpected situations with composure and find suitable solutions.
Job Types: Full-time, Permanent

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

Free parking Maternity leave Parental leave
Work Location: In person