Job Description

Supervise efficient upkeep of tools through proper usage of equipment and devices. Analyze all guest requirements and prepare plans resolve customer care related issues and satisfy guests. Monitor and ensure optimal cleanliness, sanitation for all growth oriented organizational projects. Manage and administer supply of linen cloths and uniforms to staff members for cleaning rooms and other private suits. Perform regular investigation on design and provide all materials and devices to ensure enhancement of better services. Assist all room service staff members to work properly and provide maximum facilities to guests to outlet. Monitor all phone calls to room service department to ensure timely resolution for same. Facilitate procedures to take orders from visitors in systematic way and ensure compliance to all regulations and standards of department. Monitor bar set-up maintenance programs, check buffet/reception tables and coffee breaks process plus initiate plans to enhance beauty of hotels. Coordinate with various departments and ensure staff set up and supply remain according to departmental standards. Monitor and ensure completion of orders, administer all maintenance projects plus communicate with engineering staff for all repairs. Prepare documents and maintain adherence to departmental standards.
A \xe2\x80\x93 Anticipate (Memenuhi Kehendak) L \xe2\x80\x93 Loyalty (Kesetiaan) O \xe2\x80\x93 Our Commitment (Janji Kita) R \xe2\x80\x93 Respect (Hormat) A \xe2\x80\x93 Accountability (Bertanggungjawab) Grand Alora Hotel is ideally placed in the heart of Alor Setar City, opposite TESCO hypermarket. It welcomes guests with an outdoor swimming pool and a fitness centre. You can also make use of the free Wi-Fi access available at all areas. Rooms are modern and fitted with carpeted flooring. It comes with a safe, flat-screen TV and tea/coffee making facilities. All the rooms include a private bathroom with refreshing hot-water showers. Guests staying at Grand Alora Hotel can utilize the meeting and banquet facilities. It also features a 24-hour front desk with luggage storage space and free parking facilities. The building is located 10 minutes away by car from Shahab Perdana Bus Station. Kepala Batas Airport is a 20-minute drive away while Langkawi International Airport is 73 km away. The signature Dao Sheng Chinese Restaurant features Halal-certified Cantonese and Szechuan cuisines with a wide selection of Dim Sum. Alternatively, they can head to Lengkuas Restaurant, or have a refreshing drink at the Lobby Lounge
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5