Job Description

A Western restaurant supervisor's job scope includes overseeing daily operations, managing staff, ensuring customer satisfaction, and maintaining quality and safety standards. This involves supervising front-of-house and kitchen teams, handling customer complaints, managing inventory and cash handling, and ensuring all health and safety regulations are met. Staff and operations management

Supervise and train front-of-house (servers, hosts) and kitchen staff to ensure high service and food quality standards. Create staff schedules and ensure adequate staffing levels for each shift. Oversee daily opening and closing procedures for the restaurant. Resolve any staff issues and address communication problems between departments.
Customer service and satisfaction

Monitor the dining room to ensure excellent customer service. Address customer complaints and special requests promptly and effectively. Ensure customers have a positive dining experience to maintain brand reputation.
Operational and financial duties

Manage and monitor daily sales, including cash and credit card transactions. Perform cash reconciliation and prepare daily sales reports. Manage inventory for front-of-house supplies and place orders as needed. Ensure smooth order flow between the kitchen and the dining area.
Health, safety, and compliance

Implement and enforce health and safety regulations, including food safety standards. Inspect the kitchen and staff for cleanliness and adherence to standards. Ensure proper food storage and handling procedures are followed
Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM2,800.00 per month

Work Location: In person