Job Description

Job Responsibilities:
Assist in overseeing day-to-day operations to deliver a high level of service for our guests consistently.
Monitor and ensure the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet the resort's standards.
Carry out regular checks of all areas of the outlet to ensure cleanliness and tidiness at all times and the functionality of all facilities.
Welcome and acknowledge all guests according to standards.
Ensure proper outlet decorations and foods are displayed in order.
Provide food and drink recommendations to guests.
Handle administration duties include stock ordering, associate roster, billing, daily report and duty assignments.
Resolve personnel problems, hire new associates, and evaluate associate performance.
Handle and resolve issues or complaints in a professional manner.
Any other appropriate duties and responsibility as assigned by the Management.

Job Requirements:
Minimum of 3 years' relevant experience at the supervisory level in the Hospitality or F&B Industry.
Strong leadership skills, mature, outgoing & guest-oriented, good communication skills.
Proactive, enthusiastic, strong sense of responsibility and positive thinking.
Able to work independently and under pressure.
Good command of spoken and written English and Bahasa. Other languages will be an added advantage.
Shift duty is required and able to work on weekends, eve public holiday and Public Holiday.

If you have what it takes to be successful in the role, kindly email your resume to andrew.yap@parkroyalhotels.com.
Due to the restriction of Employment Visa in Malaysia, please note that this position is only opened for local Malaysian or candidates with Malaysian Spouse Visa only.
We regret to inform that only shortlisted candidates will be notified.
Thank you for your interest and application.