Job Description

Join a team recognized for leadership, innovation and diversityTHE FUTURE IS WHAT WE MAKE IT.Field Service SupervisorBangsar South, Kuala LumpurStart your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.Make the Best You.Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.Join Us and Make an Impact.We are currently seeking a Field Service Supervisor to join Bangsar South, Kuala Lumpur office.Position Summary:\xc2\xb7 The purpose of the role is to assist team members in delivery of work to customer sites, meeting individual AOP (Annual Operation Plan) revenue and margin\xc2\xb7 Responsible for servicing customer sites and meeting contractual obligations and KPI, maximising customer satisfaction and minimising customer site downtime by providing exceptional support.\xc2\xb7 Responsible for ensuring high quality delivery of services to Honeywell\'s clients through assisting in the management of the technical team and sub-contractors.\xc2\xb7 Ensuring effective management of work load, improvement of processes and systems, technician and sub-contractor management, verification of works, client liaison and escalation, financial forecasting and control of jobs including administering of variations and associated invoicing/project progress claims, and working with other areas within Honeywell to deliver high quality service.Key Responsibilities:Technical\xc2\xb7 Support Field Service Leader on day to day customer and operational requirements. (e.g. coordination of team tasks, team metrics management, KPI management).\xc2\xb7 Relevant experienced in project management of service projects and small works including high level of management of customer and ensuring project milestones are achieved.\xc2\xb7 Deliver proactive and measurable outcomes from Data Analytics for our customers on building performance and interrogation of building system and Drive outcomes for building users and building performances\xc2\xb7 Knowledge in computer skills for set-up of servers, workstations, Internet Connectivity and networking in support of Connected Services\xc2\xb7 Design and configuration of BMS, FAS, HVAC, CCTV, Access Control, Security and Third Party Systems. This includes the system design, controller programming and head end server, graphics configuration and central/network set-ups\xc2\xb7 Technical consulting, design and implementation support to the service business and customers. This includes pre-sales support to the account team and technical lead on projects.\xc2\xb7 Service and maintenance of BMS,FAS, CCTV & Security systems and third party equipment (as per trade expertise).\xc2\xb7 Fault Diagnosis/technical support on HVAC, CCTV, Access Control, Security, and Third Party, IT Networking & Cyber Security Systems.Customers\xc2\xb7 Contract Retention\xc2\xb7 Ensuring customer satisfaction through direct liaison with client representatives, customers and service recipients, Customer surveys and NPS targets.\xc2\xb7 Site audits.\xc2\xb7 Achievement, measurement and comprehensive reporting to Field Service Leader of performance indicators and site service objectives and use analytics technology such as the Customer Portal/Dashboards to drive delivery\xc2\xb7 Effectively meet customer needs, build productive customer relationships and take responsibility for customer satisfaction.\xc2\xb7 Ensuring delivery of value to Honeywell clients and customers.\xc2\xb7 Attend and contribute to Account Planning sessions.Health, Safety and Environment\xc2\xb7 Ensure Playbook activities are completed each month.\xc2\xb7 HSE assessments are carried out and updated annually for all contracts and projects.\xc2\xb7 HSE Safety Plans are available at sites as required.\xc2\xb7 Attend and participate in all HSE team meetings.\xc2\xb7 Report safety observations (SOS)\xc2\xb7 Carry out hazard and risk assessments for all tasks as per company policy and procedures.Financials\xc2\xb7 Assist with the financial control according to agreed budgets and plans.\xc2\xb7 Forecast financials monthly and analyse throughout the month.\xc2\xb7 Utilize the output of Analytics technology to proactively identify and provide estimate material cost and quantities for reactive works and pass on information required to price job to key and service accounts manager\xc2\xb7 Estimates materials costs and quantities and ordering parts.\xc2\xb7 Assist Service Operations Manager with outstanding debt recovery and under-billed projects.\xc2\xb7 Generation of small work quotations including execution of works.Quality\xc2\xb7 Development and maintenance of site-specific documentation and quality assurance information as instructed by the Service Manager.\xc2\xb7 Investigate trends, identify issues and work to provide solutions for customer based on Analytics Service offerings.\xc2\xb7 Ensure team documentation is current and participate in internal and external audits as required.\xc2\xb7 Ensuring team compliance to KPIsWE VALUE

• Advanced degree
• Previous industry experience
• Excellent communication skills
• Demonstrated ability to influence at varying levels across the organization
• Demonstrated ability to operate independently
• Ability to use experience to appropriately apply the established standards
• Demonstrated ability to effectively manage a team
• Previous customer service experience

• Category: Customer Experience
• Location: UOA Corporate Tower, Avenue 10, The Vertical,, Bangsar South City, No. 8, Jalan Kerinchi, Kuala Lumpur, WP 59200 MYS
• Exempt

Honeywell