Job Description

Job Summary

A Field Trainer will travel to existing outlets to train employees. Part of this role involves developing supplemental training or informational materials, including employee handbooks or instructional handouts. Since you will be tasked with upholding quality standards across multiple locations, we expect all applicants to have experience in guest services and restaurant management.

Duties and Responsibilities

Ensure the highest standards of hygiene and safety in the kitchen. To identify training needs and plan training programs. Possess full and accurate knowledge about all F&B outlets operations, food and beverages menus, product and service promotions and special events. Identifying training opportunities within region of responsibility and devising recommendations to improve operational performance and business results through training. Coordinating and delivering in-house HAJRIS GROUP training programs for retail, including product (seasonal launch and product specific), induction, company profile, customer service, selling techniques, operational and KPI specific training. In collaboration with Store & Area Management map out training plans for individual employees. Facilitating learning through a variety of delivery methods including classroom training and one on one coaching. Tracking and reporting training outcomes (ie satisfaction ratings, attendance & cancellations, increase of sales, KPI results etc). Management of training administration (ie maintaining training records, training material etc). Managing and maintaining in-house training materials and equipment (ie training presentations, props, tools etc).

Requirements and Qualifications

Certified Food Handler Trainer (additional advantages) Experience as a Supervisor/ Manager in F&B industry will be an added advantage Possess own transport Willing to work on weekend and public holiday if necessary Extensive knowledge of instructional design theory and learning principles Proven ability to master the full training cycle Adequate knowledge of learning management software Familiarity with traditional and modern training methods, tools and techniques Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma Human Resources, Organization Development and others related would be an added advantage.
Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Work Location: In person