Job Description

The FNB Outlet Manager is responsible for overseeing the daily operations of the food and beverage outlet, ensuring that all guests receive exceptional service and high-quality food and beverage offerings. This role includes managing staff, controlling inventory, maintaining safety and hygiene standards, and achieving financial targets while enhancing the overall guest experience.Key Responsibilities:Operational Management:

• Oversee daily operations of the food and beverage outlet to ensure efficiency and quality service.
• Develop and implement standard operating procedures for service, food preparation, and cleanliness.

Staff Management:

• Recruit, train, and supervise staff, ensuring they meet performance standards and provide excellent customer service.
• Schedule staff shifts and manage payroll to optimize labor costs while maintaining service quality.

Customer Service:

• Ensure a high level of customer satisfaction by addressing guest complaints and feedback promptly and professionally.
• Create a welcoming atmosphere that encourages repeat business.

Financial Management:

• Monitor financial performance, including budgeting, forecasting, and analyzing sales reports to achieve revenue targets.
• Manage inventory levels and control costs to maximize profitability.

Menu Development:

• Collaborate with chefs and kitchen staff to design and update the menu, ensuring it meets market trends and guest preferences.
• Conduct regular menu tastings and ensure quality control in food presentation and taste.

Health and Safety Compliance:

• Ensure compliance with health, safety, and sanitation regulations.
• Conduct regular inspections of the outlet to maintain cleanliness and safety standards.

Marketing and Promotion:

• Develop and implement marketing strategies to promote the outlet and attract new customers.
• Organize special events and promotions to enhance the dining experience.

Reporting:

• Prepare regular reports on outlet performance, including sales, customer feedback, and staff performance.
• Present findings and recommendations to senior management.

Job RequirementsQualifications:

• Proven experience in food and beverage management or a similar role.
• Strong knowledge of food and beverage operations and industry trends.
• Excellent leadership, communication, and interpersonal skills.
• Proficient in financial management and budgeting.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexibility to work various shifts, including weekends and holidays.

Skills:

• Strong organizational and time management skills.
• Customer-focused with a passion for service excellence.
• Problem-solving and decision-making abilities.
• Knowledge of POS systems and restaurant management software.

Working Conditions:

• The role may require standing for extended periods and lifting heavy items.
• Work may be conducted in a bustling environment with a high noise level.

Join Us
- Opportunity to shape company culture & employee experience.
- Career growth.
- Competitive salary, bonuses, and benefits.
- EPF, socso and hostel providedDisability typeNot Applicable

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