Job Description

• Passion for customer service and a desire to learn about tea and beverage management.
• Strong communication and interpersonal skills.
• Ability to work well in a team and lead by example.
• Previous experience in hospitality is a plus
• Willingness to work flexible hours, including weekends and holidays.

Responsibilities1. Store Operations Management:

• Oversee day-to-day operations, ensuring smooth and efficient service.
• Implement operational procedures to enhance customer experience and operational efficiency.
• Monitor inventory levels and manage stock control, ensuring optimal supply.

2. Team Leadership:

• Recruit, train, and develop a high-performing team, fostering a positive and inclusive work environment.
• Schedule and manage staff shift, ensuring adequate coverage during peak hours.
• Conduct regular performance evaluations and provide constructive feedback.

3. Customer Experience

• Maintain a strong focus on customer satisfaction, addressing any issues or feedback promptly.
• Create and implement promotional activities to drive sales and enhance customer engagement.
• Ensure adherence to quality standards and health regulations.

4. Financial Management

• Assist in budgeting and forecasting, monitoring financial performance against targets.
• Analyze sales data and market trends to identify growth opportunities.
• Manage cash handling and financial transactions, ensuring accuracy and accountability.

5. Startup Involvement:

• Collaborate with the executive team in the pre-opening phase, contributing to store layout, menu development, and brand positioning.
• Drive the store\'s launch strategy, including marketing and promotional initiatives to create buzz and attract customers.
• Adapt and refine operational processes based on initial feedback and performance metrics.

Benefits

• EPF & SOCSO
• Annual Leave
• Comprehensive training on tea types, brewing techniques, and management skills.
• Training will be provided
• Opportunities for career advancement within the company.
• A supportive and friendly work environment.

Additional Benefits

• Training Provided
• Annual Leave
• EPF / SOCSO / PCB

SkillsFood and Beverage Leadership Team Management Problem SolvingImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

Ricebowl