Fraud Analyst

Kuala Lumpur, Malaysia

Job Description

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Responsibilities
  • Review Merchants online payment transactions
  • Review Merchants\xe2\x80\x99 customer document ID and marketplace seller documentID
  • Identify suspicious trends and patterns of merchants\xe2\x80\x99 online payment transactions.
  • Analyze suspicious activity on Merchants\xe2\x80\x99 customer accounts and researches past history for customer activity
  • Work with manual and automated tools for deep insights and understanding of large amounts of historical data to help automate and optimize key processes
  • Work closely with internal functions including Disputes, Salvaging, CustomerService and Compliance
  • Actively participate in defining processes, guidelines, and tools that help us reduce fraud now and in future
  • Compiling, analyzing and interpreting data that guide applicable insights to make tactical decisions and/ or recommendations to business
  • Develop and implement automated fraud detection and real-time decision strategies
  • Review current fraud prevention processes to identify process and system improvements
  • Effectively communicate with appropriate authorities to resolve fraud concerns. Maintain a high level of customer service while addressing customer, law enforcement, merchant and bank requests via phone and email
  • Act as trainer and consultant for our internal and external stakeholders
  • Maintains accurate and complete documentation of all information necessary for the investigation
  • Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks
Requirements
  • You should be passionate about your job and enjoy a fast-paced working environment
  • You have an investigative mind and outstanding analytical ability
  • Ability to work independently and apply analytical skills to investigate, negotiate and resolve complex issues
  • Strong analytical thinking abilities and a problem solving mindset
  • Experience of decision systems, including rule/ strategy implementation and testing is preferred
  • Strong communication and data presentation skills
  • At Gamer2Gamer, we enhance change, you should dare to challenge the existing process flow and be persistent.
  • Motivation to achieve results in a fast-paced environment, manage multiple tasks simultaneously and prioritize work efforts and quickly given a short and long-term answer to solve a problem
  • Stay current and alert with the latest fraudulent activities and trends
  • Basic Excel skills, having extensive knowledge in Excel is a plus
Salary: Up to RM5,000.00 per month

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Job Detail

  • Job Id
    JD924584
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned