Fraud Analyst
Kuala Lumpur, Malaysia
Job Description
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Responsibilities
- Review Merchants online payment transactions
- Review Merchants\xe2\x80\x99 customer document ID and marketplace seller documentID
- Identify suspicious trends and patterns of merchants\xe2\x80\x99 online payment transactions.
- Analyze suspicious activity on Merchants\xe2\x80\x99 customer accounts and researches past history for customer activity
- Work with manual and automated tools for deep insights and understanding of large amounts of historical data to help automate and optimize key processes
- Work closely with internal functions including Disputes, Salvaging, CustomerService and Compliance
- Actively participate in defining processes, guidelines, and tools that help us reduce fraud now and in future
- Compiling, analyzing and interpreting data that guide applicable insights to make tactical decisions and/ or recommendations to business
- Develop and implement automated fraud detection and real-time decision strategies
- Review current fraud prevention processes to identify process and system improvements
- Effectively communicate with appropriate authorities to resolve fraud concerns. Maintain a high level of customer service while addressing customer, law enforcement, merchant and bank requests via phone and email
- Act as trainer and consultant for our internal and external stakeholders
- Maintains accurate and complete documentation of all information necessary for the investigation
- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks
- You should be passionate about your job and enjoy a fast-paced working environment
- You have an investigative mind and outstanding analytical ability
- Ability to work independently and apply analytical skills to investigate, negotiate and resolve complex issues
- Strong analytical thinking abilities and a problem solving mindset
- Experience of decision systems, including rule/ strategy implementation and testing is preferred
- Strong communication and data presentation skills
- At Gamer2Gamer, we enhance change, you should dare to challenge the existing process flow and be persistent.
- Motivation to achieve results in a fast-paced environment, manage multiple tasks simultaneously and prioritize work efforts and quickly given a short and long-term answer to solve a problem
- Stay current and alert with the latest fraudulent activities and trends
- Basic Excel skills, having extensive knowledge in Excel is a plus
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Job Detail
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Job IdJD924584
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned