Job Description

This role works closely in an operations with the National Scam Response Centre [\xe2\x80\x9cNSRC"] in coordinating fraud intelligence and taking swift actions on accounts that had been or might be used for scam/fraudulent activities.

1. Apply or work with the bank internal stakeholders to earmark of bank accounts in accordance with operational requirements.

2. Coordinate with National Scam Response Centre [\xe2\x80\x9cNSRC\xe2\x80\x9d] to assist in verifying the account and transactions, tracking and recovering funds lost by our customers.

3. Ensure that instructions to act on accounts and provision of banking information are supported by police orders and/or guidance by NSRC.

4. Ensure proper daily operations in accordance with NSRC operational arrangement.

5. Review the escalations received from respective business units and update a Fraud Database for trend analysis and reporting. Conceptualize and implement, where possible, new ideas for the explanation of past, current and future fraud trends.

6. Enhance market intelligence network by maintaining a working relationship with all industry members and law-enforcements to keep abreast of fraud management developments, threats and trends.

7. To fulfil other responsibilities as and when required by the management in line with changing fraud trends and patterns.

Qualifications * \xc2\xb7 University Degree or equivalent preferred.

• \xc2\xb7 3 years relevant experience in fraud risk management or fraud/scam incident handling preferred.
• \xc2\xb7 Experience in law enforcement and investigation processes would be an added advantage. Possess good working relationship with law enforcement agencies.
• \xc2\xb7 Have good working knowledge of cyber frauds and social engineering modus operandi will be an advantage.
• \xc2\xb7 Have knowledge of the financial services industry, specifically in consumer and corporate banking.
• \xc2\xb7 Intermediate-level knowledge in Microsoft Word, Excel, Power Point, Project Management and other necessary applications.
• \xc2\xb7 Presents self in a confident and professional manner.
• \xc2\xb7 Independent, resourceful and enthusiastic with a high sense of integrity.
• \xc2\xb7 Good interpersonal skills.
• \xc2\xb7 Good analytical skills with ability to work independently with minimum supervision in a fast-paced and under intense pressure.
• \xc2\xb7 Strong team player.
• \xc2\xb7 Highly adaptable in an ever-evolving digital environment.
• \xc2\xb7 Must be able to speak, read, write and understand the primary languages used in the workplace. Additional language skills are advantageous for this post but not essential.
• \xc2\xb7 Systematic approach with good organization and planning skills.
• \xc2\xb7 Excellent written and communication skills with the ability to communicate at all levels.
• \xc2\xb7 Relevant investigative skills \xe2\x80\x93 interviewing, report writing, evidence gathering, fact finding and analysis, delivering briefings and presenting evidence at internal, civil, criminal, and/or disciplinary proceedings \xe2\x80\x93 would be an added advantage.

OCBC Bank