Job Description

:You Lead the Way. We\xe2\x80\x99ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you\xe2\x80\x99ll learn and grow as we help you create a career journey that\xe2\x80\x99s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you\xe2\x80\x99ll be recognized for your contributions, leadership, and impact\xe2\x80\x94every colleague has the opportunity to share in the company\xe2\x80\x99s success. Together, we\xe2\x80\x99ll win as a team, striving to uphold our and powerful backing promise to provide the world\xe2\x80\x99s best customer experience every day. And we\xe2\x80\x99ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let\'s lead the way together.

• Interact with victim, applicants, and card members to protect their account from fraud activities primarily on inbound and outbound calls, whilst providing world class servicing
• Identify and minimize the impacts of fraudulent, collusive, and unethical activity transacting through or on American Express Card members.
• Review and analyze fraud claims raised by card members
• Conduct interview or inform the results of investigation to card members
• Process necessary adjustment when confirmed fraud on card member\xe2\x80\x99s account
• Required to make sound, fact based decisions.
• Meet and perform above and beyond expectations especially in speed & decision quality
• Achieve high productivity and quality of work.
• Understand and comply with all Fraud processes and local regulations
• Work on other fraud related tasks and projects as and when required

Qualification

• Strong analytical thinking with eye for details
• Able to seek solutions to a problem and holds a high level of integrity.
• Self-motivated and able to work under minimum supervision
• Able to perform under pressure to service Card members
• Understanding of Card acceptance and Fraud process would be an advantage
• Process excellence negotiation skills and can gain commitment for action
• Proven ability to make fact-based decisions promptly and maintain accuracy
• Strong Japanese verbal and written skills
• Good command in English would be beneficial

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We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid or onsite arrangements depending on role and business needs
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express