Job Description

Requirements:

• Well-conversed in Traditional Mandarin (Read, Speak, Type) and Cantonese (Speak) is necessary.

As you are required to handle the HK market, that\'s why speaking fluent Cantonese is a must.
However, basic English is required. As long as you can have basic communication in daily.

• SPM Fresh Graduate is welcome to apply!

No worries about this! The 1-month FULL On-the-job training is provided.

• Have no issue working on 24-hour rotational Shift (9 Hours per shift including 1-hour break)

You have a bunch of colleagues to work together during the night shift; hence, YOU ARE NOT WORKING ALONE :D

• Have no issue working 5 rotational days per week (Including Weekend and Public Holidays)

You are still entitled to 2 days off, but it will mostly fall on the weekdays as the travel industry usually has peak hours during the weekend. (It can be beneficial to hang out with your family/friends on the weekdays to avoid traffic jams and crowds easily.)

• Have no issue with being based at the PJ Ara Damansara office

If you are taking public transport, we also have a FREE shuttle service!

• Have no issue with starting working on 15th / 27th September 2023.

It will be your first day of training.

Benefits
- Salary Package: RM3,000 Basic + Up to RM150 KPI Allowance + Up to RM700 Night Shift Allowance
- RM2,500 Joining Bonus!
- Relocation Support: Flight ticket + 15 days of accomodation are included. (For other state in West Malaysia such as Penang, Melaka, Kedah etc is entitle to a FREE bus ticket as well)
- NEW FACILITY: PS5 Gaming station! (You can head to the station to relieve your stress during your break time)
- 12 days of Annual Leave + 14 days of Medical Leave + EPF + SOCSO + EIS
- Work-Life Balance!
- 1 Month Paid Training will be provided (with basic salary paid)
- MNC Working Environment. (You\'ll have a chance to know colleagues from other countries such as Korea and Japan)
- Close to LRT Ara Damansara (FREE shuttle service from LRT Ara Damansara or Subang Jaya Komuter) Scopes:

• Provide primarily customer service-based phone support to customers related to travel booking platforms.
• Activate and engage with client/customer while providing accurate information on the customer\xe2\x80\x99s issue.
• Ensure customer issues and/or complaints are addressed or escalated appropriately, ensuring follow-through in all cases.
• Ensure all follow-ups are done in a timely manner.
• Ensure all SLAs are met appropriately.
• Maintain a high level of customer satisfaction whilst maintaining a professional manner.
• Know all policies, processes, product knowledge, and escalation paths.
• Remain polite, patient, and courteous with customers throughout the experience.
• Ensure the end-to-end customer experience is at a high level of customer satisfaction.

Experience Required: Min 1 Year/s

Job Majestic