Job Description

About UsAt WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we\xe2\x80\x99re not just a part of that movement\xe2\x80\x94we\xe2\x80\x99re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow\xe2\x80\x99s world at work.About the OpportunityAs a Front Desk Associate, you\xe2\x80\x99ll be the heart and \xe2\x80\x9cface\xe2\x80\x9d of WeWork\xe2\x80\x99s hospitality team as the primary point of contact for our members and guests! While no one day will look exactly the same, you will report to one of WeWork\xe2\x80\x99s beautiful locations on weekdays only to support the Community Management team. Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following:Create a welcoming community environment for our members and guests (and sometimes their pets!) by greeting all who enter our spaces warmly.Make members and guests feel known and cared for by proactively learning their names, answering their questions, and addressing their needs or concerns.Support the Community Management team with maintaining the front desk operations throughout the day including mail and package handling.Help ensure your building is fully operational and make adjustments when needed.Take direction from the Community Associate, Community Lead and the Community Manager to support the Community Team as necessary.Be an expert in WeWork products and services and appropriately promote WeWork-provided service offerings to our members and guests.All of this while illustrating WeWork\xe2\x80\x99s core values and working towards achieving our mission.In this role, you\xe2\x80\x99ll be responsible for the following areas:Front Desk ManagementGreet all members and guests with a warm and welcoming demeanor.Cover the front desk during the building\xe2\x80\x99s set business hours and be an on-site point of contact for members, located at the Community Bar.Ensure visiting guests are registered and checked in and in accordance with WeWork\xe2\x80\x99s guest policies.Provide orientation of our spaces and relevant information to ensure all first-time visitors and guests feel welcome and supported.Support with issuing and collect keys from members and guests as needed.Keep the front desk clean, organized and free of clutter at all times.Notify members of any food deliveries and packages.Member EngagementLearn the names of members and guests and get to know their businesses with the goal of building relationships in order to facilitate the sense of Community WeWork is known for.Keep track of relevant member notes and information in WeWork systems.Answer questions from members and guests knowledgeably and be able to offer appropriate WeWork products and solutions to support where relevant.Identify opportunities to celebrate members\xe2\x80\x99 successes and milestones.Know and be able to explain WeWork policies and procedures to members and guestsKnow and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.Building Operations and ManagementAssist with the handling mail and packages throughout the day including receiving, processing, sorting and organizing.Know and be able to explain WeWork policies and procedures around mail and mailroom.Monitor how our spaces feel, look, smell, and sound and make adjustments when needed, for example, picking up rubbish, resetting chairs, and straightening pillows.Help maintain building amenities throughout the day, for example, restocking of the Community treat bowl, keycards, printers, etc.Respond to emergencies and incidents promptly and appropriately, escalating and recording as needed.About YouWe\xe2\x80\x99d love to hear from you if you meet the qualifications below:You\xe2\x80\x99re a people-person\xe2\x80\x94you enjoy meeting new people from all walks of life.In-person interactions energize you and you have outstanding interpersonal skills.You feel comfortable and confident being the face of the brand.Helping others gives you a sense of accomplishment.You work well in a team and can roll up your sleeves to help when needed.You\xe2\x80\x99re able to multitask while always prioritizing the member experienceYou\xe2\x80\x99ve worked in hospitality / retail or customer service before (not required).You have strong verbal and written communication skills.You are comfortable with and proficient in basic computer skills.You demonstrate and value integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassionYou show a passion and understanding of WeWork\xe2\x80\x99s mission and values.You have a secondary school certificate which is preferred but not requiredLife at WeWorkBeing a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you\xe2\x80\x94because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our , or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.

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