Job Description

• Experience in Customer Service / General Administrative work and added advantage in a healthcare industry.
• Proficiency in English and Bahasa Malaysia. Mandarin or Cantonese speaking is an added advantage.
• Computer literate and proficient In Microsoft Office Applications.
• Professional phone demeanour and excellent customer service skills
• Ability to connect with patients and consistently give them a positive customer experience
• Excellent time management skills and ability to multi task.
• Skilled in creating and editing video content
• Knowledge of basic accounts will be an added advantage.

Responsibilities

• Manage and assist in daily operations in the center, liaising with patients & practitioners for appointments and follow-up bookings in a timely and appropriate manner
• Handle bookings of appointments on the company\'s software system & other channels of appointment booking where necessary
• Assist in all means of communication (calls, Whatsapp/SMS, email) to & from the patient.
• Answer phone calls and assist in patients\' needs and requests for booking or canceling appointments
• Respond to emails, complaints, inquiries, and comments left on the company\'s Facebook pages in a timely and appropriate manner
• Manage general functions including preparing tax invoices, payment processing, and filing documents for daily sales.
• Responsible for overall documentation of credit card /online sales accounts
• Submit report on a daily, weekly (or) monthly basis to Head of Human Resource and Finance.
• Create video content and editing for company social media accounts
• Monitor and assist in basic requirements of Clinic\'s operations eg: inventory, stationary, etc
• Assist in accounting duties whenever the need arises
• Attend and complete all other assigned tasks given accordingly by management.

Benefits

• Miscellaneous allowance
• Medical, Parking
• OSTEOPATHY TREATMENT
• Smart Casual Attire

Woring Hours:

• Monday to Friday OR
• Tuesday to Saturday (Alternate monthly)
• 8.00 am to 6.00 pm with a 1-hour lunch break
• Public Holiday Work (except 25th Dec & 1st Jan) with 3 times daily salary

Additional Benefits

• 5 Working Days

SkillsClient Relations Calling Clients Answering Telephones Communication Skill Microsoft Office Content Creator Creating Video Content and EditingImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

Ricebowl